Troubleshooting

What to do when things go wrong

• Microphone permissions on mobile
• Headset sound or mic not working (Audio issues on PC)
• Restart the VXT desktop application on Microsoft Windows
• Not receiving emails from VXT?
• VXT is freezing! (Resource usage)
• VXT is not ringing
• Forgot password
• Can't hear anything at the start of a call (Sleep mode)
• Not receiving SMS (iMessage)
• Android device settings
• Click to call not working (Tel links)
• My calls are showing up as spam
• The wrong name is showing on my Caller ID
• Allow VXT calls (app notifications) during Do Not Disturb on your smartphone
• Upload your logs