---
title: Android device settings
description: If you are using VXT on a device running Android, like a Samsung, this article covers some settings that you should change to make sure VXT works best.
---

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# Android device settings

## If you are using VXT on a device running Android, like a Samsung, this article covers some settings that you should change to make sure VXT works best.

💡 The exact steps to access and change the settings discussed in this article may differ depending on your phone. 

Here are the steps to check your [Android device settings](https://support.vxt.co.nz/android-device-settings?hsLang=en):

- [Turn on Face ID](https://support.vxt.co.nz/android-device-settings#Battery)
- [Battery](https://support.vxt.co.nz/android-device-settings#battery) 
    - [Add VXT to never-sleeping apps](https://support.vxt.co.nz/android-device-settings#never-sleeping-apps)
    - [Unrestrict VXT's battery usage](https://support.vxt.co.nz/android-device-settings#unrestrict-battery-usage)

### **Turn on Face ID**

Android requires your phone to be unlocked for VXT to successfully answer a call. Fingerprint and passcodes are ok, but Face ID is by far the fastest way to answer your phone and will allow you to successfully answer incoming calls more reliably. 

**To enable Face ID follow these instructions:**

 💡 Steps may differ depending on your phone.

1. Open the **Settings** app on your device.
2. Open **Security and privacy**
3. Open **Biometrics**
4. Open **Face recognition**
5. Set up face recognition and make sure "Face unlock" is enabled

### Battery

Android can restrict the applications on your device to save battery life. In some circumstances, Android can prevent incoming calls from being delivered to your device. To make this less likely, you should change the battery settings on your device in two places using the following steps. 

**Add VXT to never sleeping apps:**

1. Open the **Settings** app on your device
2. Open **Battery and device care**
3. Open **Battery**
4. Open **Background usage limits**
5. Open **Never sleeping apps**
6. Add VXT to the list of **Never sleeping apps**

 

**Unrestrict VXT's battery usage**

1. Open the **Settings** app on your device
2. Open **Apps**
3. Open **VXT**
4. Open **Battery**
5. Select **Unrestricted**

 

Congratulations! 🥳 You have now set up your device to make sure VXT works best. 

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