Troubleshooting
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      Jabra Won't Stop Ringing

      In this article, we’ll help you troubleshoot the ringing issue in your Jabra Elite 7 Active headset during VXT calls so you can manage your calls more effectively.



      Are you experiencing an incessant ringing sound in your Jabra headset when receiving calls through VXT? You're not alone. This issue stems from the way calling software like VXT integrates with Jabra devices, particularly affecting users of the Jabra Elite 7 Active.

      What’s happening?

      When using VXT, some users have noticed that their Jabra headset continues to emit a ringing tone even after the app stops ringing. This ringing can occur even when notifications for incoming calls are disabled in VXT. This unexpected behavior can create confusion and disrupt your workflow, making it difficult to manage calls effectively. Many users have expressed frustration over this persistent ringing that seems exclusive to the Jabra headset.

      One user noted:

      "Several weeks ago, I noticed that the headset started to play a ringing tone when somebody is calling me in VXT... The ringtone is different from the one used by VXT."

      This peculiar behavior has led many to search for a solution, as it can significantly disrupt the calling experience.

      Troubleshooting steps

      If you're dealing with this ringing issue, here are some steps that may help:

      1. Check Bluetooth Settings: One user reported a successful fix by navigating to Control Panel > [select your Bluetooth device] > Services tab and unchecking "Handsfree Telephony." This change allowed their speaker to function properly, behaving more like a standard speaker instead of a headset.
      2. Explore Jabra App Settings: While some users found no option to disable the ringtone in the Jabra Sound+ app, it’s worth exploring. Jabra support indicated that the Elite 7 Active is optimized for smartphones and may not perform as expected when paired with PCs.
      3. Firmware Updates: Ensure your Jabra headset firmware is up to date. Sometimes, updates can address bugs that lead to issues like this one.
      4. Consult Jabra Support: If problems persist, reaching out to Jabra support may provide additional insights tailored to your specific device. They noted that the Elite series does not connect with Jabra Direct, which is used for Enterprise devices, so it’s crucial to use the correct applications.

      Helpful resources

      • Jabra Support Page: Access the official support for troubleshooting tips and FAQs. Jabra Support
      • Jabra Sound+ App: Explore features and settings for your Jabra devices. Available on Google Play and Apple Store.
      • Reddit Discussion: Join the conversation and see how others are dealing with similar issues. Reddit Jabra Thread

      Final thoughts

      While the issue of your Jabra headset ringing during VXT calls can be frustrating, there are steps you can take to mitigate the problem. It appears to be a compatibility quirk between Jabra devices and certain calling applications, and exploring settings both in Windows and the Jabra app may lead to a resolution.

      If you’re still struggling, consider contacting Jabra support for more tailored advice.