---
title: The wrong name is showing on my Caller ID
description: Are people you call telling you your phone calls show up as a business name you don't recognize? Here's why.
---

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# The wrong name is showing on my Caller ID

## Are people you call telling you your phone calls show up as a business name you don't recognize? Here's why.

When you call a phone number that doesn't have you saved as a contact, the recipient usually sees your phone number as your caller ID. 

Sometimes, telecom service providers and smartphones try to identify who you are and display a name instead. This is called CNAM (Caller Name), also known as Caller Name Presentation (CNAP). 

Third-party CNAM database providers pull business information from various sources and pass it on to carriers. Sometimes the data is outdated or just wrong, so your calls might show up under the wrong business name, or a name tied to whoever had that number before you (common with repurposed numbers. This also applies if you want your outbound calls updated to display a specific business name instead of what's currently showing.

Here's what you can do:

VXT does not control this data directly. The business name shown (called CNAM) is managed by third-party providers, not by your caller ID settings in VXT. To get it corrected, register your correct business name with the provider serving your number:

1. - **US numbers**: Submit your business name and number to the [Free Caller Registry](https://freecallerregistry.com/fcr/), a shared database used by the three largest CNAM providers.   
       [**You can register your information here**.](https://freecallerregistry.com/fcr/)
     - **Global numbers**: Submit your details to [Hiya](https://hiyahelp.zendesk.com/hc/en-us/articles/115014815387-I-want-to-change-or-remove-the-caller-ID-information-or-Spam-Rating-of-a-number) instead, following the same process. Hiya is a database used by Samsung globally.  
       [**You can register your information here.**](https://hiyahelp.zendesk.com/hc/en-us/articles/115014815387-I-want-to-change-or-remove-the-caller-ID-information-or-Spam-Rating-of-a-number)

It can take a little time for the update to reach all carriers, so it won't be instant.

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