--- title: "When I sign in it says \"Sign in Failed\"" description: "Outline troubleshooting steps to take if you're struggling to sign into the desktop app due to a message that says \"Sign in Failed\"." --- [Skip to content](https://support.vxt.co.nz/when-i-sign-in-it-says-sign-in-failed#main-content) ![mulberry](https://support.vxt.co.nz/hubfs/VXT%20Brand%20Assets/VXT%20Logo/mulberry.svg) Open main navigation Close main navigation Get expert help with VXT - There are no suggestions because the search field is empty. 1. [VXT Support](https://support.vxt.co.nz/?hsLang=en) 2. [Troubleshooting](https://support.vxt.co.nz/troubleshooting?hsLang=en) 3. [Account](https://support.vxt.co.nz/troubleshooting?hsLang=en#account) # When I sign in it says "Sign in Failed" ## Having trouble signing in? Here's why it happens and how to fix it. In this article, we'll cover - [Why is this happening?](https://support.vxt.co.nz/when-i-sign-in-it-says-sign-in-failed#why) - [How can I fix this?](https://support.vxt.co.nz/when-i-sign-in-it-says-sign-in-failed#how-to-fix) - [Microsoft Edge](https://support.vxt.co.nz/when-i-sign-in-it-says-sign-in-failed#edge) - [Google Chrome](https://support.vxt.co.nz/when-i-sign-in-it-says-sign-in-failed#chrome) ### **Why is this happening?** This issue happens when the browser you're using does not have permission to talk to local apps on your device during sign-in. ![](https://support.vxt.co.nz/hs-fs/hubfs/image-png-Feb-19-2026-12-07-40-2495-AM.png?width=532&height=520&name=image-png-Feb-19-2026-12-07-40-2495-AM.png) How can I fix this? The good news is you can just switch this on. It's called "**Local Network Permission**," and here's how to enable it depending on which browser you're using. #### Edge 1. Open **Edge**. 2. Browse to [**https://app.vxt.co.nz**](https://app.vxt.co.nz/) 3. Click the **lock icon** ( ![Screenshot 2026-08-12 at 01.37.13](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202026-08-12%20at%2001.37.13.png?width=19&height=22&name=Screenshot%202026-08-12%20at%2001.37.13.png) ) next to the URL, then select "**Permissions for this site**".![](https://api-eu1.hubspot.com/filemanager/api/v2/files/354032244924/signed-url-redirect?portalId=26971185) 4. Scroll all the way down the page that opens. 5. Make sure "**Sites can ask to connect to any device on your local network**" is set to **Allow**. ![](https://api-eu1.hubspot.com/filemanager/api/v2/files/354032246979/signed-url-redirect?portalId=26971185) #### Chrome 1. Open **Chrome**. 2. Go to [**https://app.vxt.co.nz**](https://app.vxt.co.nz/) 3. Click the **toggle icon** ( ![Screenshot 2026-08-12 at 01.42.38](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202026-08-12%20at%2001.42.38.png?width=17&height=16&name=Screenshot%202026-08-12%20at%2001.42.38.png) ) next to the URL, then click "**Site settings**". ![](https://support.vxt.co.nz/hs-fs/hubfs/image-png-Aug-05-2026-10-55-05-7099-PM.png?width=420&height=499&name=image-png-Aug-05-2026-10-55-05-7099-PM.png) 4. Scroll all the way down the new tab that opens. 5. Make sure "**Local Network**" is set to **Allow**.![](https://support.vxt.co.nz/hs-fs/hubfs/image-png-Aug-05-2026-10-59-31-7054-PM.png?width=638&height=195&name=image-png-Aug-05-2026-10-59-31-7054-PM.png) Once that's done, try signing in again and let us know how it goes! - [Get Started](https://support.vxt.co.nz/get-started?hsLang=en#main-content) - [Training](https://support.vxt.co.nz/get-started?hsLang=en#training) - [Navigation](https://support.vxt.co.nz/get-started?hsLang=en#navigation) - [Settings](https://support.vxt.co.nz/get-started?hsLang=en#settings) - [Troubleshooting](https://support.vxt.co.nz/troubleshooting?hsLang=en#main-content) - [Account](https://support.vxt.co.nz/troubleshooting?hsLang=en#account) - [Calling](https://support.vxt.co.nz/troubleshooting?hsLang=en#calling) - [Computer](https://support.vxt.co.nz/troubleshooting?hsLang=en#computer) - [Messaging](https://support.vxt.co.nz/troubleshooting?hsLang=en#messaging) - [Mobile](https://support.vxt.co.nz/troubleshooting?hsLang=en#mobile) - [Sound & Headsets](https://support.vxt.co.nz/troubleshooting?hsLang=en#sound-headsets) - [Integrations](https://support.vxt.co.nz/integrations?hsLang=en#main-content) - [Features](https://support.vxt.co.nz/integrations?hsLang=en#features) - [Practice Management](https://support.vxt.co.nz/integrations?hsLang=en#practice-management) - [CRM](https://support.vxt.co.nz/integrations?hsLang=en#crm) - [Other](https://support.vxt.co.nz/integrations?hsLang=en#other) - [Phone](https://support.vxt.co.nz/phone?hsLang=en#main-content) - [Numbers](https://support.vxt.co.nz/phone?hsLang=en#numbers) - [Calling](https://support.vxt.co.nz/phone?hsLang=en#calling) - [Call quality](https://support.vxt.co.nz/phone?hsLang=en#call-quality) - [Text messaging](https://support.vxt.co.nz/phone?hsLang=en#text-messaging) - [Voicemail](https://support.vxt.co.nz/phone?hsLang=en#voicemail) - [Team](https://support.vxt.co.nz/team?hsLang=en) - [Meet](https://support.vxt.co.nz/meet?hsLang=en) - [Admin](https://support.vxt.co.nz/admin?hsLang=en#main-content) - [Pages](https://support.vxt.co.nz/admin?hsLang=en#pages) - [Billing](https://support.vxt.co.nz/billing?hsLang=en) - [Call flows](https://support.vxt.co.nz/call-flows?hsLang=en#main-content) - [Steps](https://support.vxt.co.nz/call-flows?hsLang=en#steps) - [Voicemail inboxes (Discontinued)](https://support.vxt.co.nz/voicemail-inboxes-discontinued?hsLang=en) [![scarlet](https://support.vxt.co.nz/hubfs/scarlet.svg "scarlet")](https://www.vxt.ai) Email support at [support@vxt.co.nz](mailto:support@vxt.co.nz)