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When I sign in it says "Sign in Failed"

Having trouble signing in? Here's why it happens and how to fix it.

In this article, we'll cover

Why is this happening?

This issue happens when the browser you're using does not have permission to talk to local apps on your device during sign-in.

How can I fix this?

The good news is you can just switch this on. It's called "Local Network Permission," and here's how to enable it depending on which browser you're using.

Edge

  1. Open Edge.

  2. Browse to https://app.vxt.co.nz

  3. Click the lock icon ( Screenshot 2026-08-12 at 01.37.13 ) next to the URL, then select "Permissions for this site".

  4. Scroll all the way down the page that opens.

  5. Make sure "Sites can ask to connect to any device on your local network" is set to Allow.

Chrome

  1. Open Chrome.

  2. Go to https://app.vxt.co.nz

  3. Click the toggle icon ( Screenshot 2026-08-12 at 01.42.38 ) next to the URL, then click "Site settings".
  4. Scroll all the way down the new tab that opens.
  5. Make sure "Local Network" is set to Allow.

Once that's done, try signing in again and let us know how it goes!