--- title: Click to call not working (Tel links) description: In this article we'll help you set VXT as your default tel protocol / link handler so that click-to-call works as expected. --- [Skip to content](https://support.vxt.co.nz/click-to-call-not-working-tel-links#main-content) ![mulberry](https://support.vxt.co.nz/hubfs/VXT%20Brand%20Assets/VXT%20Logo/mulberry.svg) Open main navigation Close main navigation Get expert help with VXT - There are no suggestions because the search field is empty. 1. [VXT Support](https://support.vxt.co.nz/?hsLang=en) 2. [Troubleshooting](https://support.vxt.co.nz/troubleshooting?hsLang=en) 3. [Computer](https://support.vxt.co.nz/troubleshooting?hsLang=en#computer) # Click to call not working (Tel links) ## A simple guide to setting VXT as your default tel link handler so click-to-call works smoothly on your device.   This article aims to help you understand what click-to-call is and how tel links work. It also shows you the steps on [setting VXT as default for click-tot-call](https://support.vxt.co.nz/click-to-call-not-working-tel-links?hsLang=en), so you can easily make calls straight from a web page using VXT—no extra hassle. In this article we’ll cover: - [What is Click-to-Call?](https://support.vxt.co.nz/click-to-call-not-working-tel-links#one) - [Example of Tel Links](https://support.vxt.co.nz/click-to-call-not-working-tel-links#two) - [How to fix click-to-call on Windows](https://support.vxt.co.nz/click-to-call-not-working-tel-links#win) - [How to fix click-to-call on Mac](https://support.vxt.co.nz/click-to-call-not-working-tel-links#three) ### **What is Click-to-Call?** Click-to-call is a feature that allows users to initiate a phone call directly from a web page by clicking on a link. This functionality is particularly useful for quickly contacting businesses, customer service, or individuals without manually dialing a number. The link, typically formatted as a "tel:" URL, enables the browser or application to handle the call through the device's default calling app. ### **Example of Tel Links** A tel link is formatted as follows: `tel:+1234567890`. When you click on this link, it should trigger your default calling application to initiate a call to the number provided. For instance, if you see a link like Call Us on a website, clicking it will start the call if your system is properly configured. ### How to Fix Click-to-Call on Windows 1. **Navigate to the Search Bar** - Click on the search bar at the bottom of your screen. 2. **Search for Default Apps** - Type “default apps” in the search bar and select it from the results. 3. **Access Default App Settings** - In the default app settings, look for the section labeled “Enter a file type or link type” at the top. 4. **Enter TEL** - Type “TEL” into the search field. 5. **Select VXT as Default** - When the option appears, click on it and choose “VXT” as your default application for handling tel links. By following these steps, you should be able to restore your click-to-call functionality using VXT for tel links on Windows.  ### **How to fix click-to-call on Mac** 1. **Open and sign-in to FaceTime** - Launch the FaceTime application on your Mac and make sure that you are signed in with your Apple ID. 2. **Access FaceTime settings** - In the menu bar at the top left corner of your Mac’s screen, click on the FaceTime drop-down button. ![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202024-08-12%20at%203-14-34%E2%80%AFPM-png-1.png?width=670&height=411&name=Screenshot%202024-08-12%20at%203-14-34%E2%80%AFPM-png-1.png) 3. Open settings - From the drop-down button, select “Settings”. This action will bring up the settings tab for FaceTime. ![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202024-08-12%20at%203-15-46%E2%80%AFPM-png.png?width=670&height=433&name=Screenshot%202024-08-12%20at%203-15-46%E2%80%AFPM-png.png) 4. Set default calling Option - At the bottom of the settings tab, you will see the “Default for Calls” drop-down button. Click on this button to view your options. ![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202024-08-12%20at%203-16-33%E2%80%AFPM-png.png?width=254&height=447&name=Screenshot%202024-08-12%20at%203-16-33%E2%80%AFPM-png.png) 5. Select VXT - Choose “VXT” from the list of available options to set it as your default application for making calls. ![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202024-08-12%20at%203-16-59%E2%80%AFPM-png.png?width=254&height=440&name=Screenshot%202024-08-12%20at%203-16-59%E2%80%AFPM-png.png) By following these steps, you will fix your click-to-call functionality in tel links. - [Get Started](https://support.vxt.co.nz/get-started?hsLang=en#main-content) - [Training](https://support.vxt.co.nz/get-started?hsLang=en#training) - [Navigation](https://support.vxt.co.nz/get-started?hsLang=en#navigation) - [Settings](https://support.vxt.co.nz/get-started?hsLang=en#settings) - [Troubleshooting](https://support.vxt.co.nz/troubleshooting?hsLang=en#main-content) - [Account](https://support.vxt.co.nz/troubleshooting?hsLang=en#account) - [Calling](https://support.vxt.co.nz/troubleshooting?hsLang=en#calling) - [Computer](https://support.vxt.co.nz/troubleshooting?hsLang=en#computer) - [Messaging](https://support.vxt.co.nz/troubleshooting?hsLang=en#messaging) - [Mobile](https://support.vxt.co.nz/troubleshooting?hsLang=en#mobile) - [Sound & Headsets](https://support.vxt.co.nz/troubleshooting?hsLang=en#sound-headsets) - [Integrations](https://support.vxt.co.nz/integrations?hsLang=en#main-content) - [Features](https://support.vxt.co.nz/integrations?hsLang=en#features) - [Practice Management](https://support.vxt.co.nz/integrations?hsLang=en#practice-management) - [CRM](https://support.vxt.co.nz/integrations?hsLang=en#crm) - [Other](https://support.vxt.co.nz/integrations?hsLang=en#other) - [Phone](https://support.vxt.co.nz/phone?hsLang=en#main-content) - [Numbers](https://support.vxt.co.nz/phone?hsLang=en#numbers) - [Calling](https://support.vxt.co.nz/phone?hsLang=en#calling) - [Call quality](https://support.vxt.co.nz/phone?hsLang=en#call-quality) - [Text messaging](https://support.vxt.co.nz/phone?hsLang=en#text-messaging) - [Voicemail](https://support.vxt.co.nz/phone?hsLang=en#voicemail) - [Team](https://support.vxt.co.nz/team?hsLang=en) - [Meet](https://support.vxt.co.nz/meet?hsLang=en) - [Admin](https://support.vxt.co.nz/admin?hsLang=en#main-content) - [Pages](https://support.vxt.co.nz/admin?hsLang=en#pages) - [Billing](https://support.vxt.co.nz/billing?hsLang=en) - [Call flows](https://support.vxt.co.nz/call-flows?hsLang=en#main-content) - [Steps](https://support.vxt.co.nz/call-flows?hsLang=en#steps) - [Voicemail inboxes (Discontinued)](https://support.vxt.co.nz/voicemail-inboxes-discontinued?hsLang=en) [![scarlet](https://support.vxt.co.nz/hubfs/scarlet.svg "scarlet")](https://www.vxt.ai) Email support at [support@vxt.co.nz](mailto:support@vxt.co.nz)