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The article explains how to change a phone number's active call flow using the call flow switcher for efficient call management. This feature improves communication by allowing you to select from shared call flows tailored to your needs.
In this article, we’ll cover:
What does changing a phone number’s active call flow mean?
A call flow determines what happens when someone calls your phone number. Click here to learn more about call flows.
Changing a phone number's active call flow allows you to manage how incoming calls are handled. This feature is essential for directing calls based on your current availability. Using the call flow switcher, you can quickly select from various call flows. For example, if your team are on holiday you could turn on a call flow to send all incoming calls straight to voicemail with a special holiday message.
Steps to change a phone number's active call flow
- Go to settings
- Navigate to the settings section located in the bottom left corner of your screen.
- Navigate to the settings section located in the bottom left corner of your screen.
- Access phone numbers
- In the settings tab, select phone numbers.
- In the settings tab, select phone numbers.
- Select the phone number
- Choose the specific phone number for which you want to change the call flow
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- Choose the specific phone number for which you want to change the call flow
- Go to calls
- Click on the calls option to manage call flow settings.
- Click on the calls option to manage call flow settings.
- Select active call flow
- Use the dropdown button for the active call flow.
This will provide you with several options, such as:
- Divert your phone number
- Send calls to voicemail
- Default ring assignee
- Utilize shared call flows created by your team
- Use the dropdown button for the active call flow.
Key considerations
- Ease of use: The call flow switcher simplifies the process, allowing for quick changes without complicated steps.
- Collaboration: Leveraging shared call flows ensures that your team’s collective knowledge and preferences are easily accessible for managing incoming calls.
By using the call flow switcher in VXT, you can efficiently manage your incoming calls, adapting to your team's needs and enhancing overall communication effectiveness.