--- title: Call flow selector description: The article explains how to change a phone number's active call flow using the call flow switcher for efficient call management. This feature improves communication by allowing you to select from shared call flows tailored to your needs. --- [Skip to content](https://support.vxt.co.nz/active-call-flow-switcher#main-content) ![mulberry](https://support.vxt.co.nz/hubfs/VXT%20Brand%20Assets/VXT%20Logo/mulberry.svg) Open main navigation Close main navigation Get expert help with VXT - There are no suggestions because the search field is empty. 1. [VXT Support](https://support.vxt.co.nz/?hsLang=en) 2. [Call flows](https://support.vxt.co.nz/call-flows?hsLang=en) # Call flow selector ## The article explains how to change a phone number's call flow using the call flow selector.   The call flow selector is an advanced feature. A call flow controls what happens when someone calls your number. [Click here to learn more about how call flows work.](https://support.vxt.co.nz/intro-callflow?hsLang=en) Switching your phone number’s active call flow lets you decide how incoming calls are handled at any time. It’s an easy way to adjust things based on your availability. For example, if your team is on holiday, you can turn on a holiday call flow that sends all calls straight to voicemail with a custom message. In this article, we'll cover steps to[switch/activate your call flow](https://support.vxt.co.nz/active-call-flow-switcher?hsLang=en). ### The call flow selector Users can follow these steps to change the call flow for any number they’re assigned to. To manage the call flow for a number you’re not assigned to, you’ll need to be an admin or have the **Manage Call Flows** permission enabled. 1. **Go to settings** - Navigate to the **settings** section located in the bottom left corner of your screen.![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202024-10-10%20at%2011-20-11%E2%80%AFAM-png.png?width=670&height=344&name=Screenshot%202024-10-10%20at%2011-20-11%E2%80%AFAM-png.png) 2. **Access phone numbers** - In the settings tab, select **phone numbers.**![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202024-10-10%20at%2011-26-45%E2%80%AFAM-png.png?width=670&height=345&name=Screenshot%202024-10-10%20at%2011-26-45%E2%80%AFAM-png.png) 3. **Select the phone number** - Choose the specific phone number for which you want to change the call flow![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202024-10-10%20at%2011-27-14%E2%80%AFAM-png.png?width=670&height=347&name=Screenshot%202024-10-10%20at%2011-27-14%E2%80%AFAM-png.png) 4. **Go to calls** - Click on the **calls** option to manage call flow settings.![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202024-10-10%20at%2011-33-45%E2%80%AFAM-png.png?width=670&height=344&name=Screenshot%202024-10-10%20at%2011-33-45%E2%80%AFAM-png.png) 5. **Select active call flow** - Use the dropdown button to show your call flow options. ![Screenshot 2026-02-28 at 05.39.15](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202026-02-28%20at%2005.39.15.png?width=585&height=366&name=Screenshot%202026-02-28%20at%2005.39.15.png) ![Screenshot 2026-02-28 at 05.40.03](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202026-02-28%20at%2005.40.03.png?width=670&height=419&name=Screenshot%202026-02-28%20at%2005.40.03.png) Call flow options available: - **Direct call flows** ![Screenshot 2026-02-28 at 05.53.15](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202026-02-28%20at%2005.53.15.png?width=524&height=328&name=Screenshot%202026-02-28%20at%2005.53.15.png) - Ring assignees - Ring the users who are assigned to that number directly. - Divert to phone number - Send the call to a different number. 1. - - - Send to voicemail - The call goes straight to voicemail. - **Private call flows** - These call flows can only be used by the number they’re assigned to. To check or change this setting, open the call flow by clicking the expand button. ![Screenshot 2026-02-28 at 05.44.17](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202026-02-28%20at%2005.44.17.png?width=670&height=419&name=Screenshot%202026-02-28%20at%2005.44.17.png) - Tick the box next to **Share with \**team name*\*** to make it available for others to use. ![Screenshot 2026-02-28 at 05.47.32](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202026-02-28%20at%2005.47.32.png?width=670&height=419&name=Screenshot%202026-02-28%20at%2005.47.32.png) - **Shared call flows**  - These are call flows that are shared with the team and can be used by everyone in it. ![Screenshot 2026-02-28 at 05.50.26](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202026-02-28%20at%2005.50.26.png?width=670&height=419&name=Screenshot%202026-02-28%20at%2005.50.26.png)   - [Get Started](https://support.vxt.co.nz/get-started?hsLang=en#main-content) - [Training](https://support.vxt.co.nz/get-started?hsLang=en#training) - [Navigation](https://support.vxt.co.nz/get-started?hsLang=en#navigation) - [Settings](https://support.vxt.co.nz/get-started?hsLang=en#settings) - [Troubleshooting](https://support.vxt.co.nz/troubleshooting?hsLang=en#main-content) - [Account](https://support.vxt.co.nz/troubleshooting?hsLang=en#account) - [Calling](https://support.vxt.co.nz/troubleshooting?hsLang=en#calling) - [Computer](https://support.vxt.co.nz/troubleshooting?hsLang=en#computer) - [Messaging](https://support.vxt.co.nz/troubleshooting?hsLang=en#messaging) - [Mobile](https://support.vxt.co.nz/troubleshooting?hsLang=en#mobile) - [Sound & Headsets](https://support.vxt.co.nz/troubleshooting?hsLang=en#sound-headsets) - [Integrations](https://support.vxt.co.nz/integrations?hsLang=en#main-content) - [Features](https://support.vxt.co.nz/integrations?hsLang=en#features) - [Practice Management](https://support.vxt.co.nz/integrations?hsLang=en#practice-management) - [CRM](https://support.vxt.co.nz/integrations?hsLang=en#crm) - [Other](https://support.vxt.co.nz/integrations?hsLang=en#other) - [Phone](https://support.vxt.co.nz/phone?hsLang=en#main-content) - [Numbers](https://support.vxt.co.nz/phone?hsLang=en#numbers) - [Calling](https://support.vxt.co.nz/phone?hsLang=en#calling) - [Call quality](https://support.vxt.co.nz/phone?hsLang=en#call-quality) - [Text messaging](https://support.vxt.co.nz/phone?hsLang=en#text-messaging) - [Voicemail](https://support.vxt.co.nz/phone?hsLang=en#voicemail) - [Team](https://support.vxt.co.nz/team?hsLang=en) - [Meet](https://support.vxt.co.nz/meet?hsLang=en) - [Admin](https://support.vxt.co.nz/admin?hsLang=en#main-content) - [Pages](https://support.vxt.co.nz/admin?hsLang=en#pages) - [Billing](https://support.vxt.co.nz/billing?hsLang=en) - [Call flows](https://support.vxt.co.nz/call-flows?hsLang=en#main-content) - [Steps](https://support.vxt.co.nz/call-flows?hsLang=en#steps) - [Voicemail inboxes (Discontinued)](https://support.vxt.co.nz/voicemail-inboxes-discontinued?hsLang=en) [![scarlet](https://support.vxt.co.nz/hubfs/scarlet.svg "scarlet")](https://www.vxt.ai) Email support at [support@vxt.co.nz](mailto:support@vxt.co.nz)