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Using multiple caller IDs

This article will help you manage multiple caller IDs

 

Want to change which number shows up when you call? No problem. This guide shows you how to switch your Caller ID in VXT on both desktop and mobile — plus what to do if you can’t see the option.

In this article, we’ll cover the steps to:

Changing your Caller ID in the desktop application

  1. Go to Settings.Screenshot 2026-05-28 at 01.19.03

  2. Select Calling.
    Screenshot 2026-05-28 at 01.19.54

  3. Choose the Caller ID you want to use through the Caller ID dropdown.
    Screenshot 2026-05-28 at 01.53.37

  4. Enable Caller ID Switcher to make it more accessible.
    Screenshot 2026-05-28 at 01.54.13

    1. Once enabled, you can change between caller IDs using the caller ID switcher by the dialer at the top.
      Screenshot 2026-05-28 at 01.56.54

 

Changing Your Caller ID on Mobile

  1. Tap on your profile at the top left of the screen to open the sidebar menu.

    Screenshot_2026-02-14-03-18-26-514_nz.co.vxt.vxt-edit

  2. Navigate to Settings.

     

    Screenshot_2026-02-14-03-19-07-637_nz.co.vxt.vxt-edit

  3. Select Phone Numbers from the settings menu.

     

    Screenshot_2026-02-14-03-19-43-959_nz.co.vxt.vxt-edit

  4. Tap on Caller ID to view the list of available caller IDs and select the one you'd like to use. This will only be available if you have multiple phone numbers set up in your account.

     

    Screenshot 2026-02-14 at 03.32.43

  5. Enable the Show caller ID switcher option. 

    Screenshot_2026-02-14-03-34-05-146_nz.co.vxt.vxt-edit

    1. This will activate a drop-down button in the Dial Screen, allowing you to easily switch between caller IDs.

      Screenshot_2026-02-14-03-36-47-695_nz.co.vxt.vxt-edit

 

Frequently Asked Questions (FAQs)

  • What to do if you don’t have access to the Caller ID?

    • Access to Caller IDs needs to be granted by an admin to a user. Having a caller ID means you can call through VXT using the number shown. Here's a guide to help admins provide Caller ID access to users.

    • The ability to change your caller ID is only available if you have access to more than one Caller ID. If you haven’t seen additional options and you think you should be able to, ask your admin to give you access.