--- title: Status and presence description: This article outlines statuses, showing availability with color-coded icons to enhance communication and workflows. It explains each status, how they reflect real-time activity, and their updates based on app usage and connectivity. --- [Skip to content](https://support.vxt.co.nz/status#main-content) ![mulberry](https://support.vxt.co.nz/hubfs/VXT%20Brand%20Assets/VXT%20Logo/mulberry.svg) Open main navigation Close main navigation Get expert help with VXT - There are no suggestions because the search field is empty. 1. [VXT Support](https://support.vxt.co.nz/?hsLang=en) 2. [Get Started](https://support.vxt.co.nz/get-started?hsLang=en) 3. [Settings](https://support.vxt.co.nz/get-started?hsLang=en#settings) # Status and presence ## Status and presence help users communicate their availability to their teammates. This article is here to help you understand [**Status** and **Presence**](https://support.vxt.co.nz/status?hsLang=en)in VXT — what they mean, how they work, and how they appear to your teammates. We’ll break down the differences, explain what each option does, and show how they help keep everyone on the same page about availability. In this article, we’ll cover: - [Status](https://support.vxt.co.nz/status#Status) - [Presence](https://support.vxt.co.nz/status#Presence) ### Status Statuses allow users to share information with their teammates. Users can set their custom status by selecting an emoji, a status message, and a duration to represent their current status — maybe they're working from home, climbing Mount Everest, or ate some bad oysters. Whether creating a preset for the team or setting a one-off custom status, users can also choose to enable Do Not Disturb at the same time. ![Screenshot 2026-05-01 at 01.27.26](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202026-05-01%20at%2001.27.26.png?width=380&height=638&name=Screenshot%202026-05-01%20at%2001.27.26.png) When a user sets their status, the emoji appears at the top of their profile (as shown below) and is visible to their teammates. When setting their status, users can choose from a list configured by their team admins, their recent statuses, or create a new one. ![Presence](https://support.vxt.co.nz/hs-fs/hubfs/Presence.jpg?width=200&height=200&name=Presence.jpg) On a desktop, hovering over a status emoji lets you read the status message and the duration. If a status duration is set to "until turned off", no duration will be displayed.  Admins can configure the preset statuses available to their team by going to **Admin -\> Configuration -\> Other -\> Manage Statuses**. ![Screenshot 2026-05-01 at 01.33.31](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202026-05-01%20at%2001.33.31.png?width=670&height=419&name=Screenshot%202026-05-01%20at%2001.33.31.png) ### Presence A user can have one of four possible presence values: **Active, Away, Do not disturb,** or **In a call**. Each presence is defined and displayed with a screenshot below. #### Active ![1](https://support.vxt.co.nz/hs-fs/hubfs/1.jpg?width=200&height=200&name=1.jpg) A user is active if the VXT app is currently open on any device. On desktop, "open" includes instances where the app is running in the background. This means that even if the app window is closed, as long as it hasn’t been fully quit from the system tray, the user is still Active. On mobile, "open" means the app is currently focused, i.e., the user is currently looking at the mobile application.   #### In a call ![3](https://support.vxt.co.nz/hs-fs/hubfs/3.jpg?width=200&height=200&name=3.jpg)   A user's presence is set to "in a call" if they are currently a participant in an active call.    #### Do not disturb ![2](https://support.vxt.co.nz/hs-fs/hubfs/2.jpg?width=200&height=200&name=2.jpg) A user is in **Do Not Disturb** if they have manually enabled Do Not Disturb in the VXT app. User presence and statuses are synced across VXT applications, so if a user has enabled Do Not Disturb on mobile, their status will also be Do Not Disturb on desktop and vice versa. When a user's presence is set to Do Not Disturb, the VXT app will not ring. However, users will still receive notifications for missed calls, voicemail, and messages.    #### Away ![4](https://support.vxt.co.nz/hs-fs/hubfs/4.jpg?width=200&height=200&name=4.jpg) A user is **Away** if they are not active, in a call, or do not disturb.  If a presence is showing as Away incorrectly, press **Control+R** (Windows) or **Command+R** (Mac) to refresh the app. - [Get Started](https://support.vxt.co.nz/get-started?hsLang=en#main-content) - [Training](https://support.vxt.co.nz/get-started?hsLang=en#training) - [Navigation](https://support.vxt.co.nz/get-started?hsLang=en#navigation) - [Settings](https://support.vxt.co.nz/get-started?hsLang=en#settings) - [Troubleshooting](https://support.vxt.co.nz/troubleshooting?hsLang=en#main-content) - [Account](https://support.vxt.co.nz/troubleshooting?hsLang=en#account) - [Calling](https://support.vxt.co.nz/troubleshooting?hsLang=en#calling) - [Computer](https://support.vxt.co.nz/troubleshooting?hsLang=en#computer) - [Messaging](https://support.vxt.co.nz/troubleshooting?hsLang=en#messaging) - [Mobile](https://support.vxt.co.nz/troubleshooting?hsLang=en#mobile) - [Sound & Headsets](https://support.vxt.co.nz/troubleshooting?hsLang=en#sound-headsets) - [Integrations](https://support.vxt.co.nz/integrations?hsLang=en#main-content) - [Features](https://support.vxt.co.nz/integrations?hsLang=en#features) - [Practice Management](https://support.vxt.co.nz/integrations?hsLang=en#practice-management) - [CRM](https://support.vxt.co.nz/integrations?hsLang=en#crm) - [Other](https://support.vxt.co.nz/integrations?hsLang=en#other) - [Phone](https://support.vxt.co.nz/phone?hsLang=en#main-content) - [Numbers](https://support.vxt.co.nz/phone?hsLang=en#numbers) - [Calling](https://support.vxt.co.nz/phone?hsLang=en#calling) - [Call quality](https://support.vxt.co.nz/phone?hsLang=en#call-quality) - [Text messaging](https://support.vxt.co.nz/phone?hsLang=en#text-messaging) - [Voicemail](https://support.vxt.co.nz/phone?hsLang=en#voicemail) - [Team](https://support.vxt.co.nz/team?hsLang=en) - [Meet](https://support.vxt.co.nz/meet?hsLang=en) - [Admin](https://support.vxt.co.nz/admin?hsLang=en#main-content) - [Pages](https://support.vxt.co.nz/admin?hsLang=en#pages) - [Billing](https://support.vxt.co.nz/billing?hsLang=en) - [Call flows](https://support.vxt.co.nz/call-flows?hsLang=en#main-content) - [Steps](https://support.vxt.co.nz/call-flows?hsLang=en#steps) - [Voicemail inboxes (Discontinued)](https://support.vxt.co.nz/voicemail-inboxes-discontinued?hsLang=en) [![scarlet](https://support.vxt.co.nz/hubfs/scarlet.svg "scarlet")](https://www.vxt.ai) Email support at [support@vxt.co.nz](mailto:support@vxt.co.nz)