Turning on auto recording and transcription

This article covers how to manage call recording and transcription settings in VXT. It walks users through enabling these features from the admin configuration panel for better call documentation and accessibility.

In this article, we’ll cover:

• What is auto recording and transcription?
• How to turn on call recording
• How to turn on call transcription

What is auto recording and transcription?

Auto recording ensures that calls are automatically recorded based on your chosen settings, without needing to manually start recording each time. Transcription converts your recorded calls into written text, making it easier to review conversations, track important details, and maintain records.

These features are especially helpful for improving accuracy, accountability, and productivity in your communications.

Turn on call recording

Follow these steps to enable auto call recording:

1. Open the VXT app and locate the admin section at the bottom left-hand corner of your screen.
2. Inside the admin section, click on configuration.
3. In the configuration page, select calls.
4. Look for the call recording enforcement option.
5. Under both inbound and outbound, choose either:
   
   • Allow – Users can choose whether or not to record a call.
   • Always – Calls will be recorded automatically and users won’t be able to toggle recording off during a call.

Turn on transcription

To enable auto transcription of calls:

1. Go to the admin section in the bottom left-hand corner of the screen.
2. Select configuration from the admin menu.
3. In the configuration page, click on transcription.
4. Toggle on Allow transcribing calls.

By turning on auto recording and transcription, you ensure better documentation and quality control across all your team’s communications. For any additional help, reach out to your VXT admin or support team.