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When you add or remove items from your account like users and phone numbers during your billing cycle, charges and credits are prorated. In this article, we break down what that means with examples.
The primary charges for VXT Call (phone system) are user and phone number subscriptions. You pay for each user and phone number on your account, monthly or annually. Our pricing is listed here.
VXT also provides Usage add-ons that are not included in your Call subscription including, transcriptions of recorded calls (per minute), inbound calls to toll-free numbers on your account (per minute), outbound international calls (per minute), and outbound SMS (per message).
What happens if you add or remove users or phone numbers partway through your billing cycle?
Additions
If you add a user or phone number partway through your billing cycle you are charged immediately for the remaining time between when you add them to your account and your next renewal, and we send an invoice/receipt to your billing email address.
For example, if you add a user or phone number exactly halfway through your billing cycle, instead of the full charge, you will be immediately charged half your typical fee for that user or phone number.
Removals
If you remove (delete) a user or phone number partway through your billing cycle a credit will be applied for the remaining unused time between when you remove them and your next renewal.
Importantly, if you cancel your services before your next renewal i.e. you do not receive another renewal invoice from VXT, these credits can not be redeemed as a refund.
For example, if you remove a user or phone number exactly halfway through your billing cycle a credit will be applied to your next renewal of exactly half your typical fee for that user or phone number.
Payment cards
VXT requires a card on file at all times to provide services.
Payment by card is required for monthly subscriptions.
Invoices
Pay by invoice is only offered on annual subscriptions (paid in advance).
Invoices are due on the date that they are sent unless otherwise stated on the invoice.
Invoices that are not automatically paid using the card on file will be automatically charged using the card on file if they remain unpaid for 30 days or more.
Usage add-ons
Usage add-ons are not included in your Call subscription and include transcriptions of recorded calls (per minute), outbound SMS (per message), outbound international calls (per minute), and inbound calls to toll-free numbers (per minute).
Usage add-ons are always automatically charged at the end of the month for Usage fees incurred in the preceding month i.e. if you placed 100 minutes of outbound during June you will be charged automatically at the end of June.