Billing policy

This article covers:

• Subscriptions
• Invoices
• Credits
• Billing methods
• Usage add-ons

Subscriptions

The primary subscription for VXT Phone includes users and phone numbers. You pay for each user and phone number on your account, monthly or annually, providing you access to unlimited domestic calling, among other features. Our pricing is listed here.

VXT also provides Usage add-ons that are not included in your primary subscription.

Invoices

Pay by invoice is only offered on annual subscriptions (paid in advance).

Invoices are due on the date that they are sent unless otherwise stated on the invoice.

Invoices that are not automatically paid using the card on file will be automatically charged using the card on file if they remain unpaid for 30 days or more.  

Credits

What happens if you add or remove users or phone numbers partway through your billing cycle?

When you add or remove items from your account like users and phone numbers during your billing cycle, charges and credits are prorated, so you only pay for what you use.

Additions

• If you add a user or phone number partway through your billing cycle, you are charged immediately for the remaining time between when you add them to your account and your next renewal. For example, if you add a user or phone number exactly halfway through your billing cycle, instead of the full charge, you will be immediately charged half your typical fee for that user or phone number. 

Removals

• If you remove (delete) a user or phone number partway through your billing cycle, a credit is applied to your account equal to the cost of that user multiplied portion of your billing period between the time of removal and your next renewal. For example, if you remove a user or phone number exactly halfway through your billing cycle, you will receive a credit for half of the cost of that user or phone number will be applied to your next invoice. 

Billing methods

VXT requires a card on file at all times to provide services. 

Payment by card is required for monthly subscriptions.

Usage add-ons

Usage add-ons are not included in your Call subscription and include outbound SMS (per message), outbound international calls (per minute), and inbound calls to toll-free and other special numbers (per minute). 

Usage add-ons are always automatically charged at the end of the month for Usage fees incurred in the preceding month i.e. if you placed 100 minutes of outbound international calls during June you will be charged for those calls at the end of the month.