Billing policy

This article covers:

• Subscriptions
• Invoices
• Credits
• Billing methods
• Usage add-ons

Subscriptions

The primary subscription for VXT Phone includes users and phone numbers. You pay for each user and phone number on your account, monthly or annually, providing you access to unlimited domestic calling, among other features. Our pricing is listed here.

VXT also provides Usage add-ons that are not included in your primary subscription.

Invoices

Pay by invoice is only offered on annual subscriptions (paid in advance).

Invoices are due on the date that they are sent unless otherwise stated on the invoice.

Invoices that are not automatically paid using the card on file will be automatically charged using the card on file if they remain unpaid for 30 days or more. 

A renewal reminder will be sent 45 days beforehand.
Invoice notifications/reminders will be sent:

• On the day the invoice is due
• 7 days after it is due
• 15 days after it is due

Credits

When you add or delete items from your account, like users and phone numbers, during your billing period, charges and credits are prorated, so you only pay for what you use.

Additions

• If you add a user or phone number partway through your billing period, you are charged immediately for the remaining time between when you add them to your account and your next renewal. For example, if you add a user or phone number exactly halfway through your billing period, instead of the full charge, you will be immediately charged half your typical fee for that user or phone number. 

Deletions

• If you delete a user or phone number partway through your billing period, a credit is applied to your account for the remaining time in your billing period. For example, if you remove a user or phone number exactly halfway through your billing period, you will receive a credit for half of the cost of that user or phone number. That credit is then applied to any future invoice from VXT, i.e. credits you earn today are applied to invoices created tomorrow, but cannot be applied to an invoice that was created yesterday. 

   

• You can see the credit on your account, and how it has changed over time, by going to Admin -> Billing -> Credits.

Billing methods

VXT requires a card on file at all times to provide services. 

Payment by card is required for monthly subscriptions.

Usage add-ons

Usage add-ons are not included in your Call subscription and include outbound SMS (per message), outbound international calls (per minute), and inbound calls to toll-free and other special numbers (per minute). 

Usage add-ons are always automatically charged at the end of the month for Usage fees incurred in the preceding month i.e. if you placed 100 minutes of outbound international calls during June you will be charged for those calls at the end of the month.