This article covers the whole analytics page. It explains the different filters and functionalities that you can use to analyze call statistics in VXT.
In this article, we'll cover:
View analytics
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Go to the Admin tab in the bottom left-hand corner of the screen.
- Click on the Analytics tab.
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Information shown, depending on the categories selected, is grouped based on shared phone numbers or users.
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Below this, a graph visually represents the data, providing a clear overview of patterns over time.
- Frequency - Track calls over time (Daily, Weekly, or Monthly)
- Name - Focus on individual (Specific Person) or group activity (Team) or select a name from the Users list directly.
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Filtering call data
- Categories and Subcategories

- Choose a category that best represents the data you want to analyse. Available categories include Answered Calls, Call Time, Missed Calls, Transferred Calls, Ring Time Queued Calls, and Queued Time.
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After selecting a category such as Missed Calls, refine the analysis by choosing a subcategory. Available subcategories include Total, Unanswered, Abandoned, and Unattended. This helps break down the data further for a more detailed understanding of call performance trends.
2. Display by Absolute Number/Count (#) or by Percentage (%). If the category is on Answered Calls, make sure you change Direction to Inbound/Outbound to get this option.
3. When analysing data in VXT, choosing the right Date Range helps focus on relevant insights. The following options are available:
- Last 4 Hours – Displays data from the most recent four-hour period.
- Today – Shows data collected from midnight to the current time.
- Yesterday – Includes all data from the previous calendar day.
- This Week – Covers data from the start of the current week (Monday) to today.
- Last Week – Displays data from the whole previous calendar week (Monday to Sunday).
- Last 30 Days – Analyzes trends over the past 30 days.
- All Time – Includes all available historical data.
- Custom – Allows selecting specific start and end dates for a more targeted analysis.
Selecting the appropriate date range ensures a more precise review of call performance and trends.
Exporting data
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To export the data from analytics, click on the export button in the top right-hand corner of the screen.
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Select the configuration of the data and click 'Export' to save the data into a CSV file.
How to receive Analytics reports via email
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Go to the Admin section
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Open VXT and click on Admin in the bottom left corner.
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Click on Configuration
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In the admin menu, select Configuration.
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Go to the Calls tab
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Once in Configuration, click on the Calls tab.
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Scroll to Analytics Report Emails
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Scroll down until you see the Analytics Report Emails section.
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Click Configure
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Hit the Configure button to start setting things up.
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Now you can:
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Choose how often you want to receive the reports (daily, weekly, etc.)
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Add the email addresses of the recipients
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Set the correct time zone
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Click Done, and make sure the feature is turned ON
That’s it! Your reports will now be sent out automatically according to your preferences.