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Analytics

This article covers the whole analytics page. It explains the different filters and functionalities that you can use to analyze call statistics in VXT.

 

In this article, we'll cover:

View analytics

  1. Go to the Admin tab in the bottom left-hand corner of the screen.

     

  2. Click on the Analytics tab.

  3. Information shown, depending on the categories selected, is grouped based on shared phone numbers or users.

     

    1. Below this, a graph visually represents the data, providing a clear overview of patterns over time.

       

      1. Frequency - Track calls over time (Daily, Weekly, or Monthly)
      2. Name - Focus on individual (Specific Person) or group activity (Team) or select a name from the Users list directly. 

         

Filtering call data

  1. Categories and Subcategories


  • Choose a category that best represents the data you want to analyse. Available categories include Answered Calls, Call Time, Missed Calls, Transferred Calls, Ring Time Queued Calls, and Queued Time.


  • After selecting a category such as Missed Calls, refine the analysis by choosing a subcategory. Available subcategories include Total, Unanswered, Abandoned, and Unattended. This helps break down the data further for a more detailed understanding of call performance trends.

     

2.  Display by Absolute Number/Count (#) or by Percentage (%). If the category is on Answered Calls, make sure you change Direction to Inbound/Outbound to get this option.

3. When analysing data in VXT, choosing the right Date Range helps focus on relevant insights. The following options are available:

  • Last 4 Hours – Displays data from the most recent four-hour period.
  • Today – Shows data collected from midnight to the current time.
  • Yesterday – Includes all data from the previous calendar day.
  • This Week – Covers data from the start of the current week (Monday) to today.
  • Last Week – Displays data from the whole previous calendar week (Monday to Sunday).
  • Last 30 Days – Analyzes trends over the past 30 days.
  • All Time – Includes all available historical data.
  • Custom – Allows selecting specific start and end dates for a more targeted analysis.

Selecting the appropriate date range ensures a more precise review of call performance and trends.

Exporting data 

  1. To export the data from analytics, click on the export button in the top right-hand corner of the screen.

  2. Select the configuration of the data and click 'Export' to save the data into a CSV file.

How to receive Analytics reports via email

  1. Go to the Admin section

    • Open VXT and click on Admin in the bottom left corner.

  2. Click on Configuration

    • In the admin menu, select Configuration.

  3. Go to the Calls tab

    • Once in Configuration, click on the Calls tab.

  4. Scroll to Analytics Report Emails

    • Scroll down until you see the Analytics Report Emails section.

  5. Click Configure

    • Hit the Configure button to start setting things up.

Now you can:

  • Choose how often you want to receive the reports (daily, weekly, etc.)

  • Add the email addresses of the recipients

  • Set the correct time zone

  • Click Done, and make sure the feature is turned ON

That’s it! Your reports will now be sent out automatically according to your preferences.