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Call queues for receptionists

A simple guide to managing incoming calls with your team using VXT’s call queues.

 

Call queues in VXT are designed to help teams efficiently handle high volumes of incoming calls to a shared phone number. This video link walks you through using a call queue, including steps on how to check in and out of a call queue, answer calls, and manage voicemail messages as part of a team.

 

⚠️ Note: If you're an administrator looking to set up or configure a call queue, refer to the  Call Queue Setup Guide.