--- title: Uploading On-hold music description: This article covers the process of uploading on-hold music in VXT and provides troubleshooting steps for any issues that may arise. --- [Skip to content](https://support.vxt.co.nz/uploading-on-hold-music#main-content) ![mulberry](https://support.vxt.co.nz/hubfs/VXT%20Brand%20Assets/VXT%20Logo/mulberry.svg) Open main navigation Close main navigation Get expert help with VXT - There are no suggestions because the search field is empty. 1. [VXT Support](https://support.vxt.co.nz/?hsLang=en) 2. [Admin](https://support.vxt.co.nz/admin?hsLang=en) # Uploading On-hold music ## This article covers the process of uploading on-hold music in VXT and provides troubleshooting steps for any issues that may arise.   **In this article, we’ll cover:** - [What is on-hold music?](https://support.vxt.co.nz/uploading-on-hold-music#Explanation) - [Steps to upload on-hold music](https://support.vxt.co.nz/uploading-on-hold-music#steps) ### What is on-hold music? On-hold music is the audio played for callers while they are waiting on the line. It helps improve caller experience by reducing perceived wait times and maintaining engagement. Your hold music is only played to callers when you place them on hold during a call; it doesn't affect call queues or their waiting music. ### **Steps to upload On-Hold Music** 1. **Find admin settings** Open VXT and locate the **admin** section at the bottom left-hand corner of your screen.![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-04-03%20at%206-25-37%E2%80%AFPM-png.png?width=670&height=341&name=Screenshot%202025-04-03%20at%206-25-37%E2%80%AFPM-png.png) 2. **Navigate to configuration** Under the **admin** section, click on **configuration**.![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-04-03%20at%206-26-15%E2%80%AFPM-png.png?width=670&height=331&name=Screenshot%202025-04-03%20at%206-26-15%E2%80%AFPM-png.png) 3. **Access call settings** In the **configuration** section, select **calls**. Here, you’ll see the option for **hold music**.![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-04-03%20at%206-26-35%E2%80%AFPM-png.png?width=670&height=331&name=Screenshot%202025-04-03%20at%206-26-35%E2%80%AFPM-png.png)![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-04-03%20at%206-26-55%E2%80%AFPM-png.png?width=670&height=331&name=Screenshot%202025-04-03%20at%206-26-55%E2%80%AFPM-png.png) 4. **Edit hold music** Click on the **pencil icon** next to **hold music**.![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-04-03%20at%206-27-45%E2%80%AFPM-png.png?width=670&height=331&name=Screenshot%202025-04-03%20at%206-27-45%E2%80%AFPM-png.png) 5. **Upload music** In the top right-hand corner, click **new**. ![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-04-03%20at%206-29-22%E2%80%AFPM-png.png?width=670&height=331&name=Screenshot%202025-04-03%20at%206-29-22%E2%80%AFPM-png.png) Choose **upload** to add your music.![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-04-03%20at%206-29-44%E2%80%AFPM-png.png?width=670&height=329&name=Screenshot%202025-04-03%20at%206-29-44%E2%80%AFPM-png.png) Click **click to choose an audio file** and browse for the file you want to upload.![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-04-03%20at%206-30-04%E2%80%AFPM-png-2.png?width=670&height=329&name=Screenshot%202025-04-03%20at%206-30-04%E2%80%AFPM-png-2.png) 6. **Save changes** Once the file is selected, name your clip and save your changes and your on-hold music is ready!![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-04-03%20at%206-30-55%E2%80%AFPM-png.png?width=670&height=334&name=Screenshot%202025-04-03%20at%206-30-55%E2%80%AFPM-png.png) 7. **Select the clip** After uploading, select the clip and then click done. ![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-04-03%20at%206-33-05%E2%80%AFPM-png.png?width=670&height=331&name=Screenshot%202025-04-03%20at%206-33-05%E2%80%AFPM-png.png) And that’s it! You’ve now successfully uploaded on-hold music for your VXT account.   - [Get Started](https://support.vxt.co.nz/get-started?hsLang=en#main-content) - [Training](https://support.vxt.co.nz/get-started?hsLang=en#training) - [Navigation](https://support.vxt.co.nz/get-started?hsLang=en#navigation) - [Settings](https://support.vxt.co.nz/get-started?hsLang=en#settings) - [Troubleshooting](https://support.vxt.co.nz/troubleshooting?hsLang=en#main-content) - [Account](https://support.vxt.co.nz/troubleshooting?hsLang=en#account) - [Calling](https://support.vxt.co.nz/troubleshooting?hsLang=en#calling) - [Computer](https://support.vxt.co.nz/troubleshooting?hsLang=en#computer) - [Messaging](https://support.vxt.co.nz/troubleshooting?hsLang=en#messaging) - [Mobile](https://support.vxt.co.nz/troubleshooting?hsLang=en#mobile) - [Sound & Headsets](https://support.vxt.co.nz/troubleshooting?hsLang=en#sound-headsets) - [Integrations](https://support.vxt.co.nz/integrations?hsLang=en#main-content) - [Features](https://support.vxt.co.nz/integrations?hsLang=en#features) - [Practice Management](https://support.vxt.co.nz/integrations?hsLang=en#practice-management) - [CRM](https://support.vxt.co.nz/integrations?hsLang=en#crm) - [Other](https://support.vxt.co.nz/integrations?hsLang=en#other) - [Phone](https://support.vxt.co.nz/phone?hsLang=en#main-content) - [Numbers](https://support.vxt.co.nz/phone?hsLang=en#numbers) - [Calling](https://support.vxt.co.nz/phone?hsLang=en#calling) - [Call quality](https://support.vxt.co.nz/phone?hsLang=en#call-quality) - [Text messaging](https://support.vxt.co.nz/phone?hsLang=en#text-messaging) - [Voicemail](https://support.vxt.co.nz/phone?hsLang=en#voicemail) - [Team](https://support.vxt.co.nz/team?hsLang=en) - [Meet](https://support.vxt.co.nz/meet?hsLang=en) - [Admin](https://support.vxt.co.nz/admin?hsLang=en#main-content) - [Pages](https://support.vxt.co.nz/admin?hsLang=en#pages) - [Billing](https://support.vxt.co.nz/billing?hsLang=en) - [Call flows](https://support.vxt.co.nz/call-flows?hsLang=en#main-content) - [Steps](https://support.vxt.co.nz/call-flows?hsLang=en#steps) - [Voicemail inboxes (Discontinued)](https://support.vxt.co.nz/voicemail-inboxes-discontinued?hsLang=en) [![scarlet](https://support.vxt.co.nz/hubfs/scarlet.svg "scarlet")](https://www.vxt.ai) Email support at [support@vxt.co.nz](mailto:support@vxt.co.nz)