--- title: Turn off usage add-ons description: You can quickly disable SMS and international calling add-ons in VXT by adjusting settings in the Admin menu. --- [Skip to content](https://support.vxt.co.nz/turn-off-usage-add-ons#main-content) ![mulberry](https://support.vxt.co.nz/hubfs/VXT%20Brand%20Assets/VXT%20Logo/mulberry.svg) Open main navigation Close main navigation Get expert help with VXT - There are no suggestions because the search field is empty. 1. [VXT Support](https://support.vxt.co.nz/?hsLang=en) 2. [Billing](https://support.vxt.co.nz/billing?hsLang=en) # Turn off usage add-ons ## Manage SMS and international calls in just a few clicks     This guide walks you through the steps to [turning off usage add-ons](https://support.vxt.co.nz/turn-off-usage-add-ons?hsLang=en) in VXT. Sometimes, staff might use SMS or make international calls even when instructed not to. Turning off these features stops anyone from accidentally racking up extra charges. In this article, we’ll cover: - [Turn off usage add-ons](https://support.vxt.co.nz/turn-off-usage-add-ons#two) - [SMS](https://support.vxt.co.nz/turn-off-usage-add-ons#SMS) - [International outbound](https://support.vxt.co.nz/turn-off-usage-add-ons#International) - [Key Considerations](https://support.vxt.co.nz/turn-off-usage-add-ons#keyConsiderations) - [Frequently Asked Questions](https://support.vxt.co.nz/turn-off-usage-add-ons#FAQ) ### Turn off usage add-ons - #### **SMS** 1. 1. Go to **Admin** ![Screenshot 2025-12-03 at 02.28.59](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-12-03%20at%2002.28.59.png?width=585&height=366&name=Screenshot%202025-12-03%20at%2002.28.59.png) 2. Select **Configuration.** ![Screenshot 2025-12-03 at 03.54.15](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-12-03%20at%2003.54.15.png?width=585&height=366&name=Screenshot%202025-12-03%20at%2003.54.15.png) 3. Click **Messaging.** ![Screenshot 2025-12-03 at 03.55.38](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-12-03%20at%2003.55.38.png?width=585&height=366&name=Screenshot%202025-12-03%20at%2003.55.38.png) 4. Toggle off for **'Allow sending SMS'** (note this won't prevent you from receiving inbound SMS). ![Screenshot 2025-12-03 at 03.55.55](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-12-03%20at%2003.55.55.png?width=585&height=366&name=Screenshot%202025-12-03%20at%2003.55.55.png) - #### **International outbound** 1. 1. Go to** Admin.** ![Screenshot 2025-12-03 at 02.28.59](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-12-03%20at%2002.28.59.png?width=585&height=366&name=Screenshot%202025-12-03%20at%2002.28.59.png) 2. Select **Configuration.**![Screenshot 2025-12-03 at 03.54.15](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-12-03%20at%2003.54.15.png?width=585&height=366&name=Screenshot%202025-12-03%20at%2003.54.15.png) 3. Click **Calls.** ![Screenshot 2025-12-03 at 03.54.32](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-12-03%20at%2003.54.32.png?width=585&height=366&name=Screenshot%202025-12-03%20at%2003.54.32.png) 4. Select tier limitation for **'International outbound calling'** or disable outbound international calling altogether. ![Screenshot 2025-12-03 at 03.54.50](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-12-03%20at%2003.54.50.png?width=585&height=366&name=Screenshot%202025-12-03%20at%2003.54.50.png) 1. **Tier 1:** NZ$0.20 per minute (incl. GST) 2. **Tier 2:** NZ$0.75 per minute (incl. GST) 3. **Tier 3:** NZ$2.00 per minute (incl. GST) 4. **Tier 4**- NZ$4.00 per minute (incl. GST) ### Key considerations - **Immediate effect:** Changes take effect right away, so double-check before confirming. - **Admin access only:** Only admins can update these settings. - **Re-enabling features:** You can turn SMS or international calling back on anytime. By following these steps, you can efficiently manage your VXT usage add-ons, tailoring your communication options to fit your preferences and requirements.   ### Frequently Asked Questions (FAQs) - **Do I get charged just for having SMS set up?**  Nope! You only get charged when you actually send an SMS. Just being registered doesn’t cost anything. - **Why does calling somewhere like Puerto Rico count as international from the US?** We classify the call as international because the US and Puerto Rico have different country codes, following ISO 3166-1 without consideration to local politics. Similar to the UK, Jersey, Guernsey, and the Isle of Man. - **Can I see a country’s international calling tier before I call?** Sadly, no, but you can check precedents in **Admin \> Billing \> Usage** for reference. Tiers can also be determined while on call, as tier levels are shown through the call pop-up. - **Can I send texts internationally with VXT?** No. SMS is only available for domestic numbers. 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