Turn off usage add-ons

In this article, we’ll cover:

• Why you might want to turn off these features
• Turn off SMS usage add-ons
• Turn off international calling usage add-ons
• Turn off call transcriptions

Why you might want to turn off these features

Turning off these features can help avoid unexpected charges if they are used. Some staff may attempt to use SMS or international calling even if instructed not to. By disabling these options, you ensure that no one can access these features and incur additional costs.

How to turn off SMS usage add-ons in the

1. Access admin settings
   Navigate to the bottom left corner of your screen and click on the admin icon.

   

2. Go to configuration
   From the admin menu, select configuration to access various settings.

   

3. Messaging settings
   Inside the configuration menu, click on messaging.

   

4. Disable SMS sending
   Locate the option labeled allow sending SMS and toggle it off. This will disable SMS functionality for your account.

   

How to turn off international calling usage add-ons

1. Open admin settings
   Click on admin located in the bottom left corner of your screen.

2. Access configuration
   In the admin menu, select configuration.

3. Call settings
   Navigate to the calls section within configuration.

   

4. Disable outbound international calling
   Find the option labeled allow outbound international calling and toggle it off. This action will restrict international calling capabilities for your account.

   

How to turn off call transcriptions

1. Access admin settings
   Click on the Admin icon located in the bottom left corner of your screen.

   

2. Go to configuration
   In the admin menu, select configuration.

3. Transcription settings
   Navigate to the transcriptions section within configuration.

4. Disable call transcriptions
   Tick off the option labeled Allow transcribing calls. This will disable the transcription feature for your account.

Key considerations

• Impact of changes: Turning off SMS or international calling will take effect immediately, so ensure you want to make these changes before confirming.
• Admin access: Only users with admin privileges will be able to modify these settings. 
• Re-enabling features: You can always revisit these settings to re-enable SMS or international calling in the future, should your needs change.

By following these steps, you can efficiently manage your VXT usage add-ons, tailoring your communication options to fit your preferences and requirements.