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      Recording calls

      The article explains how to enable call recording in VXT and why it’s important, including legal disclosure. It also notes that recordings can be transcribed and summarized afterward.

       

      In this article, we’ll cover:

      What is call recording and why it's important

      Call recording allows you to keep a record of your phone conversations. These recordings are helpful for tracking important details, reviewing discussions, training purposes, and protecting both your team and customers by keeping a clear record of what was said.

      Recording calls can improve communication accuracy, reduce misunderstandings, and increase accountability across your business.

      Legal requirements and disclosure

      If you choose to record a call, it's essential to inform the other party that the call is being recorded. In many jurisdictions, it's a legal requirement to disclose call recording.

      VXT helps you comply with these laws easily by offering automatic recording announcements, which inform callers when a call is being recorded.

      How to manually record a call during an ongoing call

      If you haven’t turned on automatic call recording, you can still record a call manually even after it has started. Here’s how:

      1. While on a call, locate the call pop-up window.
      2. This pop-up gives you access to multiple call functions like:
        • Mute
        • Take notes
        • Transfer the call
        • Hold
        • Keypad
        • Add another participant
        • Call settings
      3. Find and click the Record button to start recording the call.
      4. You can also toggle this button to stop recording at any point during the call.

      💡 Note: When a call is recorded, you can then transcribe and summarize the call after it ends. If you want to automatically record calls heres a guide for that.

      What happens after a call is recorded

      Once your call is recorded, you’ll unlock the ability to:

      • Transcribe the call into text
      • Summarize the conversation for easy review and sharing

      This makes reviewing conversations more efficient and helps ensure nothing important is missed.

       

      By recording calls in VXT, you support better documentation, legal compliance, and a smoother experience for both your team and your customers. If you need further help, don’t hesitate to contact the support team.