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      Recording calls

      The article explains how to enable call recording in VXT and why it’s important, including legal disclosure. It also notes that recordings can be transcribed and summarized afterward.

       

      In this article, we’ll cover:

      What is call recording and why it's important

      Call recording allows you to keep a record of your phone conversations. These recordings are helpful for tracking important details, reviewing discussions, training purposes, and protecting both your team and customers by keeping a clear record of what was said.

      Recording calls can improve communication accuracy, reduce misunderstandings, and increase accountability across your business.

      Legal requirements and disclosure

      Some regions legally require you to inform people their call is being recorded. VXT helps you with this by providing automated recording announcements, so you can stay compliant without extra steps.

      How to manually record a call during an ongoing call

      If you haven’t turned on automatic call recording, you can still record a call manually even after it has started. Here’s how:

      1. While on a call, locate the call pop-up window.
      2. Click the Record button to begin recording:
      3. You can also toggle this button to stop recording at any point during the call.

      💡 Note: When a call is recorded, you can then transcribe and summarize the call after it ends. If you want to automatically record calls heres a guide for that.

      How to turn off automatic call recording

      To disable automatic recording for a phone number:

      1. Go to settings

      2. Click phone numbers

      3. Select the number you want to update

      4. Turn off record calls by default for outbound and/or inbound calls

      This lets you control whether calls are automatically recorded or not.

      What happens after a call is recorded

      Once your call is recorded, you’ll unlock the ability to:

      • Transcribe the call into text
      • Summarize the conversation for easy review and sharing

      This makes reviewing conversations more efficient and helps ensure nothing important is missed.

      By recording calls in VXT, you support better documentation, legal compliance, and a smoother experience for both your team and your customers. If you need further help, don’t hesitate to contact the support team.