Reassign a phone number

If you’re sorting out phone number access for your team, you’re in the right place. This quick guide covers the basics so everyone can call, receive, and see what they need.

In this article, we'll cover:

• Reassigning a phone number
• Frequently asked questions

Reassigning a phone number

1. Go to the Admin tab.

   

2. Click on 'Phone Numbers'.

   

3. Select the phone number.

   

4. Open 'Configuration'.

   
5. Click 'Edit' and add the user to the Assigned Users list.
    
   
   • You can also configure any of the following: 
     • Phone name- a label to easily distinguish among different phone lines.
     • Caller ID access- Users that can make outbound calls with this phone number as their Caller ID
6. Hit 'Save'.
   

Frequently Asked Questions (FAQs)

• Can a user make and receive calls without being assigned to a phone number?
  Yes! You can set up call flows to choose who should receive calls, and you can add users to a number’s 'Caller ID access' so they can make outbound calls from that number.
• Why can't I see missed calls and voicemails?
  Only assigned users can see records such as missed calls and voicemails to a phone number used by multiple people. To get access, contact your admin to add you as an 'Assigned user'.

The link to this article is: https://support.vxt.co.nz/reassign-a-phone-number