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Porting your number to VXT

A simple guide to moving your number and what to expect

Porting just means moving your existing phone number from your current provider to VXT — so you can keep the same number without changing anything for your clients. 

In this article, we'll cover:

The Porting Process

Porting your number might sound technical, but it's actually pretty straightforward. We've broken it down into simple steps, so you know exactly what to expect. If you get stuck at any point, you can reach out to your Implementation Manager or our support team (support@vxt.co.nz).

  1. Fill out the form

    • Start by completing the port request form. Once submitted, you'll get a confirmation that we've received it.

  2. VXT submits your port request

    • Our team will send your request to our provider and manage everything for you behind the scenes. 

    • Porting timelines vary by country. Here are the estimated timeframes:

      • New Zealand: ~3 weeks
      • Australia: ~4 weeks
      • United States: ~10 working days
      • United Kingdom: ~4 weeks
      • Canada: ~3 weeks
      ⚠️ If your request is declined for any reason, the process may take longer than these estimated timeframes.

  3. Port status update

    • Your request will either be:
      • ✅ Approved: You'll get a confirmed date for when your number will switch.
      • ❎ Declined: This means some details need fixing. The most common reasons for a declined port request are:
        • Incorrect account number
        • Additional phone numbers associated with your account that weren't included
        • Address mismatch
        • Incorrect port-out PIN/passcode (US only)

        If your port is declined, your Implementation Manager will advise you on the best next steps.

  4. Go live

    • On your go-live date, you'll receive a confirmation email and all calls will start coming through VXT.

Frequently Asked Questions

  • Should I cancel my old provider?
    Not yet. Keep your current service active until the port is fully complete. Your old provider might have a few extra steps to fully cancel your service or remove your numbers—make sure to follow those after the switch is done.
  • Will there be any downtime?
    Usually no—your number stays active during the process. However, do not disconnect your current service until the transfer is fully complete.
  • What do I do if I am porting numbers with different providers?
    Submit one form per provider to keep things clean and accurate. This ensures all information — including invoices — is correctly matched to the relevant phone numbers.

    For example, if you have three Google Voice numbers and one Verizon number, submit separate porting forms.
  • What if my number is registered under a different address?
    Use the address your current provider has on file (even if you moved). If you’re unsure, please confirm the registered address with your current provider.
  • Phone calls still coming through your previous system and VXT after porting has been completed?
    This usually means your old provider hasn't fully switched things off yet. Just reach out to them to explain that calls are coming through both systems, and you’d like them to come through VXT only.
  • How to make this process as easy as possible?
    You can ask your current provider for a Client Service Record (CSR) and share it with your implementation manager. It's optional, but it helps make sure everything matches and reduces delays.