--- title: Text messaging description: This article will teach you about text messaging in VXT. --- [Skip to content](https://support.vxt.co.nz/messaging#main-content) ![mulberry](https://support.vxt.co.nz/hubfs/VXT%20Brand%20Assets/VXT%20Logo/mulberry.svg) Open main navigation Close main navigation Get expert help with VXT - There are no suggestions because the search field is empty. 1. [VXT Support](https://support.vxt.co.nz/?hsLang=en) 2. [Phone](https://support.vxt.co.nz/phone?hsLang=en) 3. [Text messaging](https://support.vxt.co.nz/phone?hsLang=en#text-messaging) # Text messaging ## Learn about text messaging in VXT   In this article, we’ll cover: - [Requirements for text messaging](https://support.vxt.co.nz/messaging#Requirements) - [How to send SMS in VXT](https://support.vxt.co.nz/messaging#how-to-send-sms) - [How to send Bulk SMS messages](https://support.vxt.co.nz/messaging#bulk) - [How to disable inbound SMS to a number](https://support.vxt.co.nz/messaging#disable-inbound-sms) ### Requirements for text messaging Generally, to send and receive text messages a user must be assigned to a phone number that supports SMS. Requirements for text messaging vary by country.  #### **United States** Sending and receiving text messages is supported. A local number is required. A2P 10DLC regulations require registration with The Campaign Registry before you are able to send text messages from applications like VXT. So, if you're not registered carriers like AT&T will block your texts. The registration process takes up to two weeks. Until your registration is completed you will not be able to send text messages, even if your phone numbers are available in your account. While you wait for registration to be completed, you can still receive texts and contact the senders via a phone call. To start the registration process, [complete the form at this link](https://share-eu1.hsforms.com/1HyWK0EOBRzm3gpWWbBHUSwg233l).  Registration for A2P 10DLC is only required for sending text messages to recipients in the United States.  #### **Australia** Sending and receiving text messages is supported. A mobile number is required **New Zealand** Sending text messages is supported. Receiving text messages is not supported.  All New Zealand customers can send text messages via short code.  #### **United Kingdom** Sending and receiving text messages is supported. A mobile number is required. #### **Canada** Sending and receiving text messages is supported. A local number is required. #### **Purchasing a phone number for SMS** Purchasing a phone number that supports SMS requires the **Manage phone numbers** permission.  If supported in your country, you can purchase an SMS enabled number by following these instructions: 1. Open the VXT app on your computer 2. Select **Admin**, in the bottom-left 3. Select **Phone numbers**, in the admin menu 4. Select **+ ADD PHONE**, in the top-right 5. Select **New phone number** 6. Select your **Country **and **Number type** 1. Select a **Number type** that supports SMS. Support for SMS is indicated on the number type with a chip including an SMS icon and the text "SMS". ![](https://support.vxt.co.nz/hs-fs/hubfs/image-png-Dec-05-2025-10-35-58-6348-AM.png?width=670&height=178&name=image-png-Dec-05-2025-10-35-58-6348-AM.png) 7. Click **Continue** 8. Assign the users who you want to send and receive messages with this number 1. We recommend adding one SMS enabled number per user 9. Click **Continue** 10. Name your phone number VXT charges a small fee for each text message you send. VXT does not charge for receiving messages.  You can subscribe to pre-paid bundles in the app via **Admin -\> Billing -\> Usage add-ons.** Pricing is available in the app and on our website [via this link](https://www.vxt.ai/usage-pricing). ### How to send a text message in VXT Follow these steps to send an SMS message through: 1. Open VXT and navigate to the **Phone** page. ![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-07-07%20at%2017-20-36-png.png?width=670&height=419&name=Screenshot%202025-07-07%20at%2017-20-36-png.png) 2. Click on the new message icon at the top of the page. ![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-07-07%20at%2017-26-51-png-1.png?width=670&height=419&name=Screenshot%202025-07-07%20at%2017-26-51-png-1.png) 3. If you have multiple phone numbers assigned to you, ensure that the correct phone number is selected in the **From** field. ![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-07-07%20at%2017-22-17-png.png?width=670&height=419&name=Screenshot%202025-07-07%20at%2017-22-17-png.png) 4. Search for a contact by name or enter the number of the recipient you want to message. ![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-07-07%20at%2017-30-42-png.png?width=670&height=421&name=Screenshot%202025-07-07%20at%2017-30-42-png.png) 5. Type your message into the text field in the bottom-right corner of the screen. ![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-07-07%20at%2017-24-39-png.png?width=670&height=419&name=Screenshot%202025-07-07%20at%2017-24-39-png.png) 1. VXT supports sending and receiving files via Multimedia Messaging Service (MMS). To send a file in your message drag and drop, or click on the attachments item and select the file you want to send.  6. Once your message is ready, click the send icon or press **Enter** on your keyboard.  ![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-07-07%20at%2017-25-45-png.png?width=670&height=419&name=Screenshot%202025-07-07%20at%2017-25-45-png.png) ### Sending messages to multiple recipients at once aka 'bulk texting' VXT supports sending text messages to up to 60 recipients at once. When you send a text message to more than one recipient, each recipient will see the text message from you without any of the other recipients' details. Follow these steps: 1. **Go to the Phone page** - Open VXT and navigate to the **Phone** page. ![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-07-07%20at%2017-20-36-png-1.png?width=670&height=419&name=Screenshot%202025-07-07%20at%2017-20-36-png-1.png) 2. **Click on the message symbol** - Locate the **message symbol** at the top right corner of the Phone page and click on it. ![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-07-07%20at%2017-26-51-png-2.png?width=670&height=419&name=Screenshot%202025-07-07%20at%2017-26-51-png-2.png) 3. **Check your phone number** - If you have multiple phone numbers assigned to you, ensure that the correct phone number is selected. ![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-07-07%20at%2017-22-17-png-1.png?width=670&height=419&name=Screenshot%202025-07-07%20at%2017-22-17-png-1.png) 4. **Input recipient details** - Add multiple phone numbers in the recipient field to send a bulk message to a group of people. You can also select multiple contacts from your saved list. ![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-07-07%20at%2017-33-50-png.png?width=670&height=419&name=Screenshot%202025-07-07%20at%2017-33-50-png.png) 5. **Compose your message** - Type your message into the text field. ![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-07-07%20at%2017-35-24-png-1.png?width=670&height=419&name=Screenshot%202025-07-07%20at%2017-35-24-png-1.png) 6. **Send the message** - Once your message is ready, click the **send** button, and your bulk message will be sent to all the recipients. ![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-07-07%20at%2017-35-55-png.png?width=670&height=419&name=Screenshot%202025-07-07%20at%2017-35-55-png.png) ### Disable inbound SMS to a number You can turn off inbound SMS for a specific phone number, without affecting any of your other numbers. 1. Go to **admin**. ![Screenshot 2026-05-28 at 03.44.49](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202026-05-28%20at%2003.44.49.png?width=670&height=419&name=Screenshot%202026-05-28%20at%2003.44.49.png) 2. Click **phone numbers.** ![Screenshot 2026-05-28 at 03.46.41](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202026-05-28%20at%2003.46.41.png?width=670&height=418&name=Screenshot%202026-05-28%20at%2003.46.41.png) 3. Select the name of the phone number you'd like to edit. ![Screenshot 2026-05-01 at 02.33.40](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202026-05-01%20at%2002.33.40.png?width=644&height=403&name=Screenshot%202026-05-01%20at%2002.33.40.png) 4. Choose **configuration**. ![Screenshot 2026-08-12 at 01.09.34](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202026-08-12%20at%2001.09.34.png?width=670&height=347&name=Screenshot%202026-08-12%20at%2001.09.34.png) 5. Click **edit**. ![Screenshot 2026-08-12 at 01.10.15](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202026-08-12%20at%2001.10.15.png?width=670&height=349&name=Screenshot%202026-08-12%20at%2001.10.15.png) 6. Toggle **on** "Disable receiving SMS" to stop incoming texts to that number. ![Screenshot 2026-08-12 at 01.12.22](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202026-08-12%20at%2001.12.22.png?width=644&height=334&name=Screenshot%202026-08-12%20at%2001.12.22.png) To turn SMS back on: follow the same steps above, but toggle "Disable receiving SMS" off instead.  - [Get Started](https://support.vxt.co.nz/get-started?hsLang=en#main-content) - [Training](https://support.vxt.co.nz/get-started?hsLang=en#training) - [Navigation](https://support.vxt.co.nz/get-started?hsLang=en#navigation) - [Settings](https://support.vxt.co.nz/get-started?hsLang=en#settings) - [Troubleshooting](https://support.vxt.co.nz/troubleshooting?hsLang=en#main-content) - [Account](https://support.vxt.co.nz/troubleshooting?hsLang=en#account) - [Calling](https://support.vxt.co.nz/troubleshooting?hsLang=en#calling) - [Computer](https://support.vxt.co.nz/troubleshooting?hsLang=en#computer) - [Messaging](https://support.vxt.co.nz/troubleshooting?hsLang=en#messaging) - [Mobile](https://support.vxt.co.nz/troubleshooting?hsLang=en#mobile) - [Sound & Headsets](https://support.vxt.co.nz/troubleshooting?hsLang=en#sound-headsets) - [Integrations](https://support.vxt.co.nz/integrations?hsLang=en#main-content) - [Features](https://support.vxt.co.nz/integrations?hsLang=en#features) - [Practice Management](https://support.vxt.co.nz/integrations?hsLang=en#practice-management) - [CRM](https://support.vxt.co.nz/integrations?hsLang=en#crm) - [Other](https://support.vxt.co.nz/integrations?hsLang=en#other) - [Phone](https://support.vxt.co.nz/phone?hsLang=en#main-content) - [Numbers](https://support.vxt.co.nz/phone?hsLang=en#numbers) - [Calling](https://support.vxt.co.nz/phone?hsLang=en#calling) - [Call quality](https://support.vxt.co.nz/phone?hsLang=en#call-quality) - [Text messaging](https://support.vxt.co.nz/phone?hsLang=en#text-messaging) - [Voicemail](https://support.vxt.co.nz/phone?hsLang=en#voicemail) - [Team](https://support.vxt.co.nz/team?hsLang=en) - [Meet](https://support.vxt.co.nz/meet?hsLang=en) - [Admin](https://support.vxt.co.nz/admin?hsLang=en#main-content) - [Pages](https://support.vxt.co.nz/admin?hsLang=en#pages) - [Billing](https://support.vxt.co.nz/billing?hsLang=en) - [Call flows](https://support.vxt.co.nz/call-flows?hsLang=en#main-content) - [Steps](https://support.vxt.co.nz/call-flows?hsLang=en#steps) - [Voicemail inboxes (Discontinued)](https://support.vxt.co.nz/voicemail-inboxes-discontinued?hsLang=en) [![scarlet](https://support.vxt.co.nz/hubfs/scarlet.svg "scarlet")](https://www.vxt.ai) Email support at [support@vxt.co.nz](mailto:support@vxt.co.nz)