--- title: Making a phone call description: In this article we'll learn how to make a call and use the in-call features like transferring and recording. --- [Skip to content](https://support.vxt.co.nz/making-a-call#main-content) ![mulberry](https://support.vxt.co.nz/hubfs/VXT%20Brand%20Assets/VXT%20Logo/mulberry.svg) Open main navigation Close main navigation Get expert help with VXT - There are no suggestions because the search field is empty. 1. [VXT Support](https://support.vxt.co.nz/?hsLang=en) 2. [Phone](https://support.vxt.co.nz/phone?hsLang=en) 3. [Calling](https://support.vxt.co.nz/phone?hsLang=en#calling) # Making a phone call ## In this article we'll learn how to make a call and use the in-call features like transferring and recording.   [Making calls in VXT](https://support.vxt.co.nz/making-a-call?hsLang=en) is easy, and there are plenty of features to help you during a call. In this guide, we’ll show you how to start a call using the dialer or click-to-call, and explore all the tools you can use while talking. To help you get started, let us walk you through this article. We’ll cover: - [How to make a phone call?](https://support.vxt.co.nz/making-a-call#transfer) 1. 1. [Using the dialer](https://support.vxt.co.nz/making-a-call#dialer) 2. [Click to call](https://support.vxt.co.nz/making-a-call#click-to-call) - [What can VXT let you do during a call?](https://support.vxt.co.nz/making-a-call#in-call-features) 1. 1. [Mic](https://support.vxt.co.nz/making-a-call#mic) 2. [Notes](https://support.vxt.co.nz/making-a-call#notes) 3. [Transfer](https://support.vxt.co.nz/making-a-call#transfer) 4. [Hold](https://support.vxt.co.nz/making-a-call#hold) 5. [Record](https://support.vxt.co.nz/making-a-call#record) 6. [Keypad](https://support.vxt.co.nz/making-a-call#keypad) 7. [Add to call (conference call)](https://support.vxt.co.nz/making-a-call#add-to-call) ### How to make a phone call? In VXT, we have different ways to initiate a phone call via the dialer of the app and by clicking a phone number from other applications. VXT supports making phone calls via our web, desktop computer and mobile applications. VXT is not compatible with physical SIP desk phones. ### Using the dialer 1. Click the dialer on top of the screen. ![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-02-06%20at%204-14-00%E2%80%AFPM-png.png?width=670&height=419&name=Screenshot%202025-02-06%20at%204-14-00%E2%80%AFPM-png.png) 2. Browse through the list or input a name or a phone number to choose a contact you wanted to reach out. ![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-02-07%20at%2010-33-28%E2%80%AFAM-png.png?width=670&height=405&name=Screenshot%202025-02-07%20at%2010-33-28%E2%80%AFAM-png.png) 3. Drag your arrow to highlight the user you wanted to select and tap to initiate the call. ![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-02-07%20at%2010-42-06%E2%80%AFAM-png.png?width=670&height=405&name=Screenshot%202025-02-07%20at%2010-42-06%E2%80%AFAM-png.png) 💡 You can now use different [in-call features](about:blank#in-call-features). See the downward section to know more. 4. When you decide to end the call, click the red hang-up button at the corner of the call prompt.![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-02-07%20at%2010-42-06%E2%80%AFAM%20(2)-png.png?width=670&height=405&name=Screenshot%202025-02-07%20at%2010-42-06%E2%80%AFAM%20(2)-png.png) ### Click to call Click-to-call is a feature enabling users to start a phone call directly from another application with a simple click on a phone number. [You can learn more about it here](https://support.vxt.co.nz/click-to-call-not-working-tel-links?hsLang=en). ### What can VXT let you do during a call? 1. **Mic** - Lets you mute/unmute yourself in a call. ![](https://support.vxt.co.nz/hs-fs/hubfs/mic-png.png?width=670&height=405&name=mic-png.png) 2. Notes - Lets you take notes during a call and even mention other users to notify them after you end the call. ![](https://support.vxt.co.nz/hs-fs/hubfs/notes%20mention-png.png?width=670&height=405&name=notes%20mention-png.png) 3. **Transfer** - Lets you transfer a call to your other colleague. [Click here for more.](https://support.vxt.co.nz/transfer-a-call-warm-or-cold-%EF%B8%8F?hsLang=en) ![](https://support.vxt.co.nz/hs-fs/hubfs/transfer-png.png?width=670&height=405&name=transfer-png.png) 4. **Hold** - Lets you temporarily place a phone call on pause or hold while remaining connected to the other party. ![](https://support.vxt.co.nz/hs-fs/hubfs/hold-png.png?width=670&height=405&name=hold-png.png) 5. **Record** - Lets you record or stop recording during a call. [Click here for more](https://support.vxt.co.nz/recording-and-transcribing-phone-calls?hsLang=en). ![](https://support.vxt.co.nz/hs-fs/hubfs/record%20icon-png.png?width=670&height=405&name=record%20icon-png.png) 6. **Keypad** - Lets you access the call menu for auto-attendant, virtual receptionist, or IVR. ![](https://support.vxt.co.nz/hs-fs/hubfs/keypad-png.png?width=670&height=405&name=keypad-png.png) 7. **Add to call** - also known as [call conference](https://support.vxt.co.nz/conference-calls?hsLang=en), which allows you to add other teammates to an ongoing call. ![](https://support.vxt.co.nz/hs-fs/hubfs/add%20to%20call-png.png?width=670&height=405&name=add%20to%20call-png.png) With these instructions, kick off your phone call experience with VXT seamlessly and effortlessly. - [Get Started](https://support.vxt.co.nz/get-started?hsLang=en#main-content) - [Training](https://support.vxt.co.nz/get-started?hsLang=en#training) - [Navigation](https://support.vxt.co.nz/get-started?hsLang=en#navigation) - [Settings](https://support.vxt.co.nz/get-started?hsLang=en#settings) - [Troubleshooting](https://support.vxt.co.nz/troubleshooting?hsLang=en#main-content) - [Account](https://support.vxt.co.nz/troubleshooting?hsLang=en#account) - [Calling](https://support.vxt.co.nz/troubleshooting?hsLang=en#calling) - [Computer](https://support.vxt.co.nz/troubleshooting?hsLang=en#computer) - [Messaging](https://support.vxt.co.nz/troubleshooting?hsLang=en#messaging) - [Mobile](https://support.vxt.co.nz/troubleshooting?hsLang=en#mobile) - [Sound & Headsets](https://support.vxt.co.nz/troubleshooting?hsLang=en#sound-headsets) - [Integrations](https://support.vxt.co.nz/integrations?hsLang=en#main-content) - [Features](https://support.vxt.co.nz/integrations?hsLang=en#features) - [Practice Management](https://support.vxt.co.nz/integrations?hsLang=en#practice-management) - [CRM](https://support.vxt.co.nz/integrations?hsLang=en#crm) - [Other](https://support.vxt.co.nz/integrations?hsLang=en#other) - [Phone](https://support.vxt.co.nz/phone?hsLang=en#main-content) - [Numbers](https://support.vxt.co.nz/phone?hsLang=en#numbers) - [Calling](https://support.vxt.co.nz/phone?hsLang=en#calling) - [Call quality](https://support.vxt.co.nz/phone?hsLang=en#call-quality) - [Text messaging](https://support.vxt.co.nz/phone?hsLang=en#text-messaging) - [Voicemail](https://support.vxt.co.nz/phone?hsLang=en#voicemail) - [Team](https://support.vxt.co.nz/team?hsLang=en) - [Meet](https://support.vxt.co.nz/meet?hsLang=en) - [Admin](https://support.vxt.co.nz/admin?hsLang=en#main-content) - [Pages](https://support.vxt.co.nz/admin?hsLang=en#pages) - [Billing](https://support.vxt.co.nz/billing?hsLang=en) - [Call flows](https://support.vxt.co.nz/call-flows?hsLang=en#main-content) - [Steps](https://support.vxt.co.nz/call-flows?hsLang=en#steps) - [Voicemail inboxes (Discontinued)](https://support.vxt.co.nz/voicemail-inboxes-discontinued?hsLang=en) [![scarlet](https://support.vxt.co.nz/hubfs/scarlet.svg "scarlet")](https://www.vxt.ai) Email support at [support@vxt.co.nz](mailto:support@vxt.co.nz)