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Making a phone call

In this article we'll learn how to make a call and use the in-call features like transferring and recording.

 

Making calls in VXT is easy, and there are plenty of features to help you during a call. In this guide, we’ll show you how to start a call using the dialer or click-to-call, and explore all the tools you can use while talking.

To help you get started, let us walk you through this article.

We’ll cover:

    1. Using the dialer
    2. Click to call
    1. Mic
    2. Notes
    3. Transfer
    4. Hold
    5. Record
    6. Keypad
    7. Add to call (conference call)

How to make a phone call?

In VXT, we have different ways to initiate a phone call via the dialer of the app and by clicking a phone number from other applications.

VXT supports making phone calls via our web, desktop computer and mobile applications. VXT is not compatible with physical SIP desk phones.

Using the dialer

  1. Click the dialer on top of the screen.
  2. Browse through the list or input a name or a phone number to choose a contact you wanted to reach out.
  3. Drag your arrow to highlight the user you wanted to select and tap to initiate the call.


    💡 You can now use different in-call features. See the downward section to know more.
  4. When you decide to end the call, click the red hang-up button at the corner of the call prompt.

Click to call

Click-to-call is a feature enabling users to start a phone call directly from another application with a simple click on a phone number. You can learn more about it here.

What can VXT let you do during a call?

  1. Mic - Lets you mute/unmute yourself in a call.
  2. Notes - Lets you take notes during a call and even mention other users to notify them after you end the call.
  3. Transfer - Lets you transfer a call to your other colleague. Click here for more.
  4. Hold - Lets you temporarily place a phone call on pause or hold while remaining connected to the other party.
  5. Record - Lets you record or stop recording during a call. Click here for more.
  6. Keypad - Lets you access the call menu for auto-attendant, virtual receptionist, or IVR.
  7. Add to call - also known as call conference, which allows you to add other teammates to an ongoing call.
With these instructions, kick off your phone call experience with VXT seamlessly and effortlessly.