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How to report a bad call

When you have a call with bad call quality you can report it to our support and engineering team so that we can investigate.

If you experienced bad call quality or you found any issue relating to a call, you can report these calls to our engineering team who will be able to investigate it so that we can get a better idea of possible causes. You can also look over this separate article for more information on call quality and how to improve them.

This article contains the steps to follow on how to report a call through:

Desktop application or web browser

  1. Navigate to the phone page and select the contact the call was with. Then click the call you want to report.


  2. Click the Share button in the bottom left and select the option for Give feedback.
  3. Describe the issues you experienced and hit Submit.
  4. Let us know you've reported the call by sending us an email to support@vxt.co.nz.

Mobile Application

  1. Open the mobile app and navigate to the 'Phone' page.
  2. Select the relevant conversation where the call you want to report happened.
  3. Tap on the call you would like to report.
  4. Press the    icon at the top right corner of the screen and choose Give feedback.
  5. Describe the issues you experience and hit Save.
  6. Let us know you've reported the call by sending us an email to support@vxt.co.nz.