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Delete a user

This article will show you how to delete a user from your account. 

 

💡 Deleting a user is a permanent action, it cannot be undone. Make sure you are deleting the correct account. This task can only be performed by an admin or a user with Manage User permissions.

In this article, we’ll cover:

What happens when I delete a user?

Billing

When you delete a user credit is applied to your account for the remaining time in your billing period. For example, if you remove a user exactly halfway through your billing cycle, you will receive a credit for half of the cost of that user. That credit is then applied to any future invoice from VXT i.e. credits you earn today are applied to invoices created tomorrow, but cannot be applied to an invoice that was created yesterday. 

You can see the credit on your account, and how it has changed over time, by going to Admin -> Billing -> Credits.

Data

When you delete a user you will retain access to phone calls, text messages and other external communication history they were associated with via the Records page.

Other data such as the settings on their account are deleted forever and are unrecoverable. 

Delete a user

  1. Go to Admin

    Open VXT and click the Admin tab in the bottom-left corner of your screen.

  2. Open the 'User' page

    In the Admin section, click on 'Users' to view your user list.

  3. Find the user

    Scroll through or search to find the user you want to remove.

  4. Delete the account

    Click the Delete Account button. A prompt will appear.

  5. Confirm the deletion

    Type the user’s email to confirm the deletion, then hit Delete.

 

Delete your whole team

To delete your team and all of it's data, you must delete each phone number and user. We do not provide a simple way to delete your team at once because it is a permanent action, with significant consequences. 

When you delete the final user in your team, your team will be deleted and VXT will show you present you with the following warning "Deleting this VXT account will also delete the your team's name team altogether, since this account is its only user.".