--- title: Delete a user description: This article explains how to remove a user from your VXT account using the Admin settings. It’s a straightforward way to manage your team and keep your account organized. --- [Skip to content](https://support.vxt.co.nz/how-to-remove-a-user#main-content) ![mulberry](https://support.vxt.co.nz/hubfs/VXT%20Brand%20Assets/VXT%20Logo/mulberry.svg) Open main navigation Close main navigation Get expert help with VXT - There are no suggestions because the search field is empty. 1. [VXT Support](https://support.vxt.co.nz/?hsLang=en) 2. [Admin](https://support.vxt.co.nz/admin?hsLang=en) # Delete a user ## Easily Delete Users or Your Team in VXT    it’s important to carefully remove a user or your entire team in VXT. This guide walks you through what happens when you delete an account and shows you simple steps to [remove users or your team](https://support.vxt.co.nz/how-to-remove-a-user?hsLang=en) while keeping track of billing and data. 💡 Deleting a user is a permanent action, it cannot be undone. Make sure you are deleting the correct account. This task can only be performed by an admin or a user with Manage User permissions. **In this article, we’ll cover:** - [What happens when I delete a user?](https://support.vxt.co.nz/how-to-remove-a-user#delete) - [Delete a user](https://support.vxt.co.nz/how-to-remove-a-user#steps) - [Delete your whole team](https://support.vxt.co.nz/how-to-remove-a-user#delete-your-team) ### What happens when I delete a user? #### Billing When you delete a user credit is applied to your account for the remaining time in your billing period. For example, if you remove a user exactly halfway through your billing cycle, you will receive a credit for half of the cost of that user. That credit is then applied to any future invoice from VXT i.e. credits you earn today are applied to invoices created tomorrow, but cannot be applied to an invoice that was created yesterday.  You can see the credit on your account, and how it has changed over time, by going to Admin -\> Billing -\> Credits. #### Data When you delete a user you will retain access to phone calls, text messages and other **external** communication history they were associated with via the Records page. Other data such as the settings on their account are deleted forever and are unrecoverable.  ### Delete a user 1. **Go to Admin** Open VXT and click the **Admin** tab in the bottom-left corner of your screen.![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-06-12%20at%208-05-00%E2%80%AFPM-png-1.png?width=670&height=331&name=Screenshot%202025-06-12%20at%208-05-00%E2%80%AFPM-png-1.png) 2. **Open the 'User' page** In the Admin section, click on '**Users'** to view your user list.![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-06-12%20at%208-05-36%E2%80%AFPM-png-1.png?width=670&height=333&name=Screenshot%202025-06-12%20at%208-05-36%E2%80%AFPM-png-1.png) 3. **Find the user** Scroll through or search to find the user you want to remove. ![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-06-12%20at%208-06-09%E2%80%AFPM-png-2.png?width=670&height=333&name=Screenshot%202025-06-12%20at%208-06-09%E2%80%AFPM-png-2.png) 4. **Delete the account** Click the **Delete Account** button. A prompt will appear.![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-06-12%20at%208-34-57%E2%80%AFPM-png.png?width=670&height=332&name=Screenshot%202025-06-12%20at%208-34-57%E2%80%AFPM-png.png) 5. **Confirm the deletion** Type the user’s **email** to confirm the deletion, then hit **Delete**.![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-06-12%20at%208-37-31%E2%80%AFPM-png.png?width=670&height=333&name=Screenshot%202025-06-12%20at%208-37-31%E2%80%AFPM-png.png) ### Delete your whole team To delete your team and all of it's data, you must delete each phone number and user. We do not provide a simple way to delete your team at once because it is a permanent action, with significant consequences.  When you delete the final user in your team, your team will be deleted and VXT will show you present you with the following warning "Deleting this VXT account will also delete the ***your team's name*** team altogether, since this account is its only user.". - [Get Started](https://support.vxt.co.nz/get-started?hsLang=en#main-content) - [Training](https://support.vxt.co.nz/get-started?hsLang=en#training) - [Navigation](https://support.vxt.co.nz/get-started?hsLang=en#navigation) - [Settings](https://support.vxt.co.nz/get-started?hsLang=en#settings) - [Troubleshooting](https://support.vxt.co.nz/troubleshooting?hsLang=en#main-content) - [Account](https://support.vxt.co.nz/troubleshooting?hsLang=en#account) - [Calling](https://support.vxt.co.nz/troubleshooting?hsLang=en#calling) - [Computer](https://support.vxt.co.nz/troubleshooting?hsLang=en#computer) - [Messaging](https://support.vxt.co.nz/troubleshooting?hsLang=en#messaging) - [Mobile](https://support.vxt.co.nz/troubleshooting?hsLang=en#mobile) - [Sound & Headsets](https://support.vxt.co.nz/troubleshooting?hsLang=en#sound-headsets) - [Integrations](https://support.vxt.co.nz/integrations?hsLang=en#main-content) - [Features](https://support.vxt.co.nz/integrations?hsLang=en#features) - [Practice Management](https://support.vxt.co.nz/integrations?hsLang=en#practice-management) - [CRM](https://support.vxt.co.nz/integrations?hsLang=en#crm) - [Other](https://support.vxt.co.nz/integrations?hsLang=en#other) - [Phone](https://support.vxt.co.nz/phone?hsLang=en#main-content) - [Numbers](https://support.vxt.co.nz/phone?hsLang=en#numbers) - [Calling](https://support.vxt.co.nz/phone?hsLang=en#calling) - [Call quality](https://support.vxt.co.nz/phone?hsLang=en#call-quality) - [Text messaging](https://support.vxt.co.nz/phone?hsLang=en#text-messaging) - [Voicemail](https://support.vxt.co.nz/phone?hsLang=en#voicemail) - [Team](https://support.vxt.co.nz/team?hsLang=en) - [Meet](https://support.vxt.co.nz/meet?hsLang=en) - [Admin](https://support.vxt.co.nz/admin?hsLang=en#main-content) - [Pages](https://support.vxt.co.nz/admin?hsLang=en#pages) - [Billing](https://support.vxt.co.nz/billing?hsLang=en) - [Call flows](https://support.vxt.co.nz/call-flows?hsLang=en#main-content) - [Steps](https://support.vxt.co.nz/call-flows?hsLang=en#steps) - [Voicemail inboxes (Discontinued)](https://support.vxt.co.nz/voicemail-inboxes-discontinued?hsLang=en) [![scarlet](https://support.vxt.co.nz/hubfs/scarlet.svg "scarlet")](https://www.vxt.ai) Email support at [support@vxt.co.nz](mailto:support@vxt.co.nz)