Voicemail Greetings

Learn how to record, upload, and personalize your voicemail greetings in VXT. This quick guide shows you how to set a default, create contact-specific greetings, and easily manage multiple greetings based on your schedule.

This article covers:

• Voicemail Setup
  
  • As an admin
    
    • Record a new greeting
    • Upload a greeting
  • As a user

• Contact-based greetings
• Managing your voicemail

Voicemail Setup

As an admin

1. Go to admin, located at the bottom-left corner of the screen.
   

2. Select phone numbers.
   
3. Choose a phone number you'd like to set up a default voicemail greeting to. 
   
4. Click on voicemail greetings.
   
5. Hit 'New' to add a new greeting.
   
6. Choose to record your greeting or upload a file.
   

• Record a new greeting
  1. To record on the spot, choose the 'Record' tab.
  2. Give your greeting a name, then press the red mic button to start recording.
     
  3. Hit the red button again to stop.
     
  4. Use the blue play icon to listen back.
     
  5. Not happy with it? Hit  to redo it. If it sounds good, click 'Save'.
     

• Upload a greeting
  1. Got a greeting already recorded? Go to the Upload tab.
  2. Add a name for your greeting.
  3. Click anywhere in the pale grey box or just drag and drop your audio file in.
  4. Want to choose a different file? Hit the icon. If everything looks good, click Save.

As a user

1. Head to the bottom-left corner of your screen and click 'Settings'.
   
2. Choose 'Voicemail' from the left panel.
   
3. Choose Internal calls to set up your own personal voicemail greeting — this is the one that plays for calls routed to you directly, and only you can set it. Admins or other users can't configure this on your behalf.
   
   
   1. Alternatively, select an assigned phone number instead if you want to set the default greeting for that specific number.
4. Make sure you're on the 'Voicemail Greetings' tab.
   
5. Then, click 'New' to get started.
   
6. Choose to record your greeting or upload a file.
   

Contact-based Greetings

This applies only when a default greeting is set. It allows creating a personalized greeting that plays for specific contacts.

1. Navigate to Settings → Voicemail → select the phone number → Voicemail greetings as the steps shown above.
   
   
2. Click 'New'.
   
3. Record a greeting or upload an audio file
   
4. Search for and select the contact to assign the greeting to.
   
5. Hit 'Save'.
   

Managing your Voicemail

Creating multiple voicemail greetings gives flexibility to suit different situations.

• Navigate to Settings → Voicemail → select the phone number → Voicemail greetings as the steps shown above. 
  
• Click on the three dots on the non-default voicemail. 
  
  • Set your greeting as:
    • Temporary greeting - Use an alternate greeting for a set period.
      
      • Until - Choose a specific end date and time
      • For the next - Set it for a shorter, time-based period
    • .Business hours greeting - Use this during your working hours.
      
      
      • Advanced view - set different times for each day of the week.
        
    • After-hours greeting - Set this for outside business hours.
  • Play for contacts - Assign a greeting to a specific contact or make it contact-based.
    
  • Download audio - Save the audio file to your computer.
    
  • Rename - Change the name of the greeting.
    
  • Delete - Remove the greeting completely.
    

All done! Now your voicemail is ready to go and sounds just the way you want. Whether it's for work hours, after hours, or certain contacts, VXT makes it easy to keep things updated.