Block a phone number

Blocking a phone number in VXT is a simple way to prevent unwanted callers from contacting your workspace. Once a number is blocked, they won't be able to call or leave voicemails for anyone on your team. 

In this article, we’ll cover the steps to block a number through the:

• Phone page

• Contacts page

The Phone page

1. Go to the phone page
   
2. Open the conversation with the contact you want to block.
   
3. Click on the phone number or contact name.
   
   
   • If the number is not saved as a contact, click Block.
     
   • If the number is saved as a contact:
     • Click on their contact name on the pop-up to open their contact details.
       
     • Hit the three dots (  ) icon.
       
     • Select block phone number.
       
       
4. Add a note if needed so that other users are aware of why you blocked the number.
   
5. Hit Block.
   

Contacts page

You can also block a number directly from your contacts. Here’s how:

1. Navigate Contacts at the bottom-left corner of the app.
   
2. Click the three dots (  ) icon next to the filter.
   
3. Select Blocked phone numbers.
   
   1. Click the 'x' icon to unblock the phone number on the list.
      
   2. Select the pencil (  ) icon to edit the notes.
      
4. Hit "+ Block phone number" to block a new number.
   
5. Enter the phone number you want to block.
   
6. Add a note if needed.
   
7. Click Block to save your changes.  
   

You can review and manage blocked numbers at any time from your Contacts page and settings.