Block a phone number

You can block phone numbers from calling your team and easily manage your list of blocked numbers.

💡
When you block a phone number in VXT, it will prevent all incoming calls and voicemails from that number to any phone number within your team.

In this article, we’ll cover the two ways to block a phone number:

• How to block a phone number
  • From the inbox
  • From contacts

How to block a phone number

From the inbox

Here’s how to block a phone number using the Inbox:

1. Go to the inbox
   • Open the VXT app and go to the Phone page.
     
2. Select the conversation
   • Find the conversation with the phone number you want to block and click on it.
     
3. Click on the phone number or contact name
   
   • If the number isn’t saved as a contact, just hit the Block button.
     
   • If it is a contact, click on the menu next to their phone number, then select Block Phone Number.
     
     
4. Add a Note (optional)
   • You can write a little note to explain why you’re blocking this number.
     
5. Click block
   
   • Hit the Block button to confirm.
     

From contacts

You can also block a number directly from your Contacts. Here’s how:

1. Find contacts
   • Look for the Contacts icon at the bottom left corner of your screen and click on it.
2. Access blocked numbers
   • In the Contacts tab, find the three dots icon next to the filter icon. Click on it.
   • Select Blocked Phone Numbers from the options.
3. Add a new blocked number
   • At the bottom, you’ll see “+ Block Phone Number.” Click on that.
   • Enter the phone number you want to block and add a note if you like.

Blocking phone numbers can help keep your team focused by avoiding unwanted calls. These simple steps will make managing phone numbers that can reach you effortless!