Answering calls in Vxt is very similar to the way you would receive calls on your phone. However, unique to Vxt is the ability to not only answer or decline calls, but also place calls in a queue. In this guide, we're going to run you through step-by-step and show you just how easy it is to make calls with Vxt Call.
Follow the video tutorial to find out how to answer calls using your Vxt Call account, or if you’d prefer to read step-by-step instructions then skip to the written guide below.
Option 1: Answer or Decline the Call
When you receive an incoming call on Vxt Call you will have the option to answer, decline, or queue the call. The image below demonstrates the options you have for the call.
If you select answer you will then be taken to an active call menu that is identical to the one you will see when you make a call.
From here, when you're on a call with Vxt you can add people to the call, making it a conference call. They can be contacts, team members or anyone you'd like to contact. You can also transfer calls, open up the keypad, mute your microphone, record the call or place the call on hold. To find out more about these features read the other guides available in our help centre.
If you cannot answer the call, you can simply select decline to send the call to your voicemail.
Option 2: Queue the call
Another option you have with Vxt call is to queue the call. As shown in the image below, the 'Queue' button is located next to decline.
With call queueing you can place the caller on hold while you answer another call. This is particularly helpful for those working in admin and receive multiple calls at a time. You can find the details of callers in the queue by selecting the queue information button, as shown on the far right of the image below.
This will bring up a pop-up menu. In here you will find the caller's number and call ID information if available.
You can select to answer a specific call in the queue by selecting the green call button. Otherwise to answer the next call simply select 'Answer Next'. Once again from here you have a range of options you make with your active call. Read our other guides to learn about the other features on offer such as recording, transcribing, transferring or holding a call.