It's easy to set up your voicemail with Vxt. Once you have installed the Vxt app our easy setup process takes less than a minute. Follow the video tutorial to set up your Vxt Voicemail account, or if you’d prefer to read step-by-step instructions then skip to the written guide below.
Step 1: Create an Account
The first step in setting up Vxt Voicemail should be to create an account. You can do so with a phone number (as shown below) or you can also use your email address, Google account, or Apple account to set up an account with Vxt.
Step 2: Enter Your Number and Select Your Mobile Provider
Once you have downloaded Vxt, created an account and have opened the app, you should be greeted with a screen similar to the image below.
To begin the setup process, select your country of residence and enter your mobile phone number.
Once you have entered your phone number and selected your country, tap 'Done' to confirm your selections and proceed to the next screen.
Step 3: Verify Your Phone Number
After entering your number and country, you will be asked to verify your phone number.
Type in the verification code you were sent via SMS. If you didn't receive a verification code it is likely you have input the wrong number during the first step. Go back and try the initial step again, making sure you type in the correct number, and see if you receive the code successfully this time.
Step 4: Add Your First Phone to Vxt
You will then be asked if you would like to receive your voicemail through Vxt. It's important you select 'Add this phone number' if you want to use Vxt for voicemail messages and want to start enjoying the benefits our service offers.
Step 5: Select your Phone Type and Mobile Carrier
To help Vxt send you your voicemail messages correctly, you need to provide Vxt with your mobile service provider. This is because different mobile carriers have varying rules on who can use conditional call forwarding (which enables your voicemail to be sent to Vxt).
The example above uses Australian carriers to illustrate the point, however these will change depending on which country you live and the service providers available in your region.
Vxt is similar to traditional voicemail from other carriers and service providers, as your missed calls get forwarded to one answering machine. For example, if you’re with Verizon in the US or Optus in Australia, your missed calls get forwarded to their answering machine. When you set up Vxt you need to ensure you forward your missed calls to our answering service.
Step 6: Turn on Conditional Call Forwarding
One of the most important steps in this setup is turning on conditional call forwarding. We have streamlined this process so all you have to do is select 'Forward voicemail from this phone'. Once you select this option your voicemail will be sent to Vxt instead of your service provider.
We use call forwarding to send missed phone calls to your Vxt Voicemail inbox. With most mobile service providers, call forwarding uses your calling minutes or credit. This means if you don't have any minutes or any credit you won't be able to receive voicemail. To learn more about conditional call forwarding, visit our video explainer here.
Once you’ve set up conditional call forwarding (as shown above) you will need to call an odd looking number known as an MMI code. This option will appear as shown in the image below. You don't actually need to call the number, we will do this for you. All you have to do is select 'Ok' to confirm this step.
If this is successful and everything is working correctly, the message on this call will read 'Setting Activation Succeeded' as shown in the image below. Select 'Dismiss' to complete the set up process and start using Vxt Voicemail.
Step 7: Test Everything Is Working
If you have followed all the steps above correctly, then you should start receiving transcribed voicemails and the accompanying audio files in your Vxt Voicemail inbox. However, it's always a good idea to test everything is working as it should.
To test that Vxt is working and conditional call forwarding was set up successfully, try dialling your number from another phone and letting it run through to MessageBank. Leave a short voicemail message as a test and wait to see if this message arrives in your inbox. If Vxt is working correctly, you should receive a notification letting you know you have received a new message. If this is the case, when you open your Vxt inbox you should find a transcription of the test message and an audio file which you can play at anytime.
This now means that Vxt has been set up successfully and your calls will now be forwarded to Vxt's answering machine. If this is all working correctly, it will look similar to the image and example message below.
However, if this is not the case, then it's possible one of the previous steps were not completed correctly. Try the set up process again, making sure you not only input the correct phone number, but also that you choose to add your phone number to Vxt in step 3 and select the correct phone type and carrier in step 4. If all of this has been input correctly and you are still having issues, then there is a chance that your conditional call forwarding has not been successful. If you have correctly followed all instructions above and are still running into issues then please send us a message at email@example.com.