For a number of iOS users, conditional call forwarding may not be activated correctly even though your device reports that call forwarding settings were changed successfully.

Follow the steps below, or watch the video below.

Background

When you set up your Vxt Voicemail App, the app will ask you to call '*004*+6439308026#'. Calling this code tells your mobile service provider to forward all of your missed calls to our phone number, +64 3 930 8026.

Please note: +64 3 930 8026 is for New Zealand only.

Understandably, most people are not used to call forwarding codes so this can be a pretty confusing step.

For a number of iOS users, conditional call forwarding may not be activated correctly even though your device reports that call forwarding settings were changed successfully. Sometimes this means that none of your voicemail will come through Vxt and they continue to go to your inbox with your mobile service provider. For other users, some messages will come through Vxt and others through their traditional inbox.

Our best guess is that this is caused by an incompatibility between certain iOS devices and mobile service providers. We think this is the case because this issue only occurs on iOS devices and occurs much more often on the Vodafone NZ network.

Solution

What you will need:

  • Your iPhone that is experiencing the issue, and an Android device (Not an iPhone). If you don't have a spare Android device, you will need to borrow one for just a few minutes.

Step 1: Remove the SIM card from the iOS (iPhone) device having the problem and put it into the other (Android) phone.

Inserting Vodafone SIM from our iPhone into a spare Android device

Step 2: Ring the call forwarding number from the Android device.

Ring the number using the Android device's dialling app, not through the Vxt app.

Once you have called the number, you should see this message informing you that call forwarding has been activated on your SIM card.

Step 3: Put the SIM card back into your iPhone.

Inserting our Vodafone SIM back into our iPhone after activating call forwarding.

Step 4: Try leaving yourself a test voicemail.

Step 5: If it worked, celebrate! If not, email us at info@vxt.co.nz and we will do our best to help.

Disclaimer: We have only tested this solution on devices we have access to. It may not work on every device. If it does not work for you, double-check you performed each step correctly. If it still has not worked, please reach out.

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