--- title: Email drafts description: Learn how to create AI-generated email drafts from your VXT calls, customize the draft prompt, and send follow-ups straight from the Email tab. --- [Skip to content](https://support.vxt.co.nz/email-drafts#main-content) ![mulberry](https://support.vxt.co.nz/hubfs/VXT%20Brand%20Assets/VXT%20Logo/mulberry.svg) Open main navigation Close main navigation Get expert help with VXT - There are no suggestions because the search field is empty. 1. [VXT Support](https://support.vxt.co.nz/?hsLang=en) 2. [Phone](https://support.vxt.co.nz/phone?hsLang=en) # Email drafts ## Turn your call details into ready to send email, automatically VXT can draft an email summarizing your call so you can quickly follow up without starting from scratch. 📝 **Note:** This is different from [Call records to email](https://support.vxt.co.nz/call-records-to-email?hsLang=en), which automatically sends you a call's details (date, time, duration, notes) after every call. Email drafts, on the other hand, are AI-generated follow-up emails you review and send yourself — they're not sent automatically. In this article, we'll cover: - [Change the email draft prompt](https://support.vxt.co.nz/email-drafts#ChangePrompt) - [Create an email](https://support.vxt.co.nz/email-drafts#CreateEmail) - [Using the email tab](https://support.vxt.co.nz/email-drafts#UseEmailTab) ### Change the email draft prompt 1. Go to **admin**. ![Screenshot 2026-09-01 at 20.16.01](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202026-09-01%20at%2020.16.01.png?width=670&height=378&name=Screenshot%202026-09-01%20at%2020.16.01.png) 2. Click **configuration**. ![Screenshot 2026-09-01 at 20.16.18](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202026-09-01%20at%2020.16.18.png?width=670&height=376&name=Screenshot%202026-09-01%20at%2020.16.18.png) 3. Select **AI.** ![Screenshot 2026-09-01 at 20.16.33](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202026-09-01%20at%2020.16.33.png?width=670&height=377&name=Screenshot%202026-09-01%20at%2020.16.33.png) 4. Click **edit** to change the default email draft prompt. ![Screenshot 2026-09-01 at 20.17.05](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202026-09-01%20at%2020.17.05.png?width=670&height=378&name=Screenshot%202026-09-01%20at%2020.17.05.png) 1. Select a prompt history from the right tab to switch between past prompts ![Screenshot 2026-09-01 at 20.17.25](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202026-09-01%20at%2020.17.25.png?width=670&height=378&name=Screenshot%202026-09-01%20at%2020.17.25.png) 5. Hit **save**. ![Screenshot 2026-09-01 at 20.18.33](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202026-09-01%20at%2020.18.33.png?width=670&height=375&name=Screenshot%202026-09-01%20at%2020.18.33.png) ### Create an email **Post-call note window:** 1. On the after-call window, click the **Email** tab. ![Screenshot 2026-09-01 at 20.30.43](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202026-09-01%20at%2020.30.43.png?width=670&height=406&name=Screenshot%202026-09-01%20at%2020.30.43.png) 📝 **Note:** The email draft is only generated once the call's transcription is ready — it won't be available immediately after the call ends if transcription is still processing. **From a previous call:** 1. Go to the **phone** page. ![Screenshot 2026-09-01 at 18.39.51](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202026-09-01%20at%2018.39.51.png?width=670&height=364&name=Screenshot%202026-09-01%20at%2018.39.51.png) 2. Select the conversation. ![Screenshot 2026-09-01 at 18.40.09](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202026-09-01%20at%2018.40.09.png?width=670&height=363&name=Screenshot%202026-09-01%20at%2018.40.09.png) 3. Click on the call. ![Screenshot 2026-09-01 at 18.44.12](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202026-09-01%20at%2018.44.12.png?width=670&height=363&name=Screenshot%202026-09-01%20at%2018.44.12.png) 4. Locate the **Email** tab. ![Screenshot 2026-09-01 at 20.35.03](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202026-09-01%20at%2020.35.03.png?width=670&height=362&name=Screenshot%202026-09-01%20at%2020.35.03.png) ### Using the Email tab Once you're on the Email tab, you can: - Review and edit Email content: ![Screenshot 2026-09-01 at 20.36.31](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202026-09-01%20at%2020.36.31.png?width=670&height=362&name=Screenshot%202026-09-01%20at%2020.36.31.png) - Add **To**, **CC**, and **BCC** recipients ![Screenshot 2026-09-01 at 20.37.21](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202026-09-01%20at%2020.37.21.png?width=670&height=362&name=Screenshot%202026-09-01%20at%2020.37.21.png) - Edit the **Subject** line. ![Screenshot 2026-09-01 at 20.38.21](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202026-09-01%20at%2020.38.21.png?width=670&height=362&name=Screenshot%202026-09-01%20at%2020.38.21.png) - **Copy to Clipboard** to paste the draft wherever you need it. ![Screenshot 2026-09-01 at 20.38.49](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202026-09-01%20at%2020.38.49.png?width=670&height=362&name=Screenshot%202026-09-01%20at%2020.38.49.png) - **Open in Email** to open the draft in your default email client. ![Screenshot 2026-09-01 at 20.39.20](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202026-09-01%20at%2020.39.20.png?width=670&height=352&name=Screenshot%202026-09-01%20at%2020.39.20.png)   That's it — you're all set to start turning your calls into ready-to-send emails. 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