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Diverting calls ensures efficiency by directing calls to the right person, preventing missed opportunities. This guide outlines how to set up call diversion in admin settings and the available options for forwarding calls.
In this article, we’ll cover:
- Why diverting calls is important
- How to divert calls for your team
Why diverting calls is important
As an admin, ensuring that calls reach the right person is crucial for maintaining efficiency and responsiveness. Diverting calls helps prevent missed opportunities and keeps communication seamless within your team.
How to divert calls for your team
Follow these steps to set up call diversion for your teammates:
1. Access admin settings
- Navigate to admin in the bottom left-hand corner of your screen.
2. Find phone numbers
- In the admin page, select phone numbers.
3. Select the phone number to modify
- Choose the specific phone number whose call flow you want to change.
4. Go to calls
- Click on the calls option to access call settings.
5. Adjust active call flow
- Under Active call flow, click the drop-down menu.
6. Choose "divert to phone number"
- Select divert to phone number from the menu.
7. Select a destination
- Choose a contact, type in a number, or divert calls to one of your team phones.
Once completed, calls will be redirected as configured, ensuring that your team stays connected and available when needed.