--- title: Diverting calls for your team description: Diverting calls ensures efficiency by directing calls to the right person, preventing missed opportunities. This guide outlines how to set up call diversion in admin settings and the available options for forwarding calls. --- [Skip to content](https://support.vxt.co.nz/diverting-calls-for-your-team#main-content) ![mulberry](https://support.vxt.co.nz/hubfs/VXT%20Brand%20Assets/VXT%20Logo/mulberry.svg) Open main navigation Close main navigation Get expert help with VXT - There are no suggestions because the search field is empty. 1. [VXT Support](https://support.vxt.co.nz/?hsLang=en) 2. [Call flows](https://support.vxt.co.nz/call-flows?hsLang=en) # Diverting calls for your team ## Send incoming calls to another phone number.   This article includes instructions for Admins.  Use the **Divert** step to send incoming calls to another phone number, such as a teammate's mobile or an external number. It's a quick way to redirect calls to the right place. If you only want to divert calls from **specific phone numbers**, use a **Caller ID** step before the **Divert** step. [Check this article out to learn how.](https://support.vxt.co.nz/caller-id?hsLang=en) ### How to divert calls for your team Follow these steps to[set up call diversion for your teammates](https://support.vxt.co.nz/diverting-calls-for-your-team?hsLang=en): 1. Navigate to Admin - Navigate to **Admin** in the bottom left-hand corner of your screen.![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-03-05%20at%208-53-32%E2%80%AFPM-png-1.png?width=670&height=332&name=Screenshot%202025-03-05%20at%208-53-32%E2%80%AFPM-png-1.png) 2. Find phone numbers - In the **Admin** menu, select **Phone numbers**.![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-03-05%20at%208-55-17%E2%80%AFPM-png.png?width=670&height=334&name=Screenshot%202025-03-05%20at%208-55-17%E2%80%AFPM-png.png) 3. Select the phone number you want to divert from - Choose the specific phone number whose call flow you want to change.![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-03-05%20at%208-56-20%E2%80%AFPM-png-1.png?width=670&height=331&name=Screenshot%202025-03-05%20at%208-56-20%E2%80%AFPM-png-1.png) 4. Navigate to Calls - Click on the **calls** option to access call settings.![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-03-05%20at%208-56-31%E2%80%AFPM-png.png?width=670&height=332&name=Screenshot%202025-03-05%20at%208-56-31%E2%80%AFPM-png.png) 5. Click on the call flow selector - Click on the dropdown under "Decide what happens when \**phone name*\* receives a call" ![Screenshot 2026-02-28 at 06.07.00](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202026-02-28%20at%2006.07.00.png?width=645&height=403&name=Screenshot%202026-02-28%20at%2006.07.00.png) 6. Select **Divert to phone number.** - Select **Divert to phone number** from the dropdown.![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-03-05%20at%208-57-29%E2%80%AFPM-png.png?width=670&height=332&name=Screenshot%202025-03-05%20at%208-57-29%E2%80%AFPM-png.png) 7. Enter the phone number you want to divert to - Choose a contact, type in a number, or divert calls to one of your team phones.![](https://support.vxt.co.nz/hs-fs/hubfs/Screenshot%202025-03-05%20at%208-57-58%E2%80%AFPM-png-1.png?width=670&height=333&name=Screenshot%202025-03-05%20at%208-57-58%E2%80%AFPM-png-1.png) Once completed, calls will be redirected as configured, ensuring that your team stays connected and available when needed. - [Get Started](https://support.vxt.co.nz/get-started?hsLang=en#main-content) - [Training](https://support.vxt.co.nz/get-started?hsLang=en#training) - [Navigation](https://support.vxt.co.nz/get-started?hsLang=en#navigation) - [Settings](https://support.vxt.co.nz/get-started?hsLang=en#settings) - [Troubleshooting](https://support.vxt.co.nz/troubleshooting?hsLang=en#main-content) - [Account](https://support.vxt.co.nz/troubleshooting?hsLang=en#account) - [Calling](https://support.vxt.co.nz/troubleshooting?hsLang=en#calling) - [Computer](https://support.vxt.co.nz/troubleshooting?hsLang=en#computer) - [Messaging](https://support.vxt.co.nz/troubleshooting?hsLang=en#messaging) - [Mobile](https://support.vxt.co.nz/troubleshooting?hsLang=en#mobile) - [Sound & Headsets](https://support.vxt.co.nz/troubleshooting?hsLang=en#sound-headsets) - [Integrations](https://support.vxt.co.nz/integrations?hsLang=en#main-content) - [Features](https://support.vxt.co.nz/integrations?hsLang=en#features) - [Practice Management](https://support.vxt.co.nz/integrations?hsLang=en#practice-management) - [CRM](https://support.vxt.co.nz/integrations?hsLang=en#crm) - [Other](https://support.vxt.co.nz/integrations?hsLang=en#other) - [Phone](https://support.vxt.co.nz/phone?hsLang=en#main-content) - [Numbers](https://support.vxt.co.nz/phone?hsLang=en#numbers) - [Calling](https://support.vxt.co.nz/phone?hsLang=en#calling) - [Call quality](https://support.vxt.co.nz/phone?hsLang=en#call-quality) - [Text messaging](https://support.vxt.co.nz/phone?hsLang=en#text-messaging) - [Voicemail](https://support.vxt.co.nz/phone?hsLang=en#voicemail) - [Team](https://support.vxt.co.nz/team?hsLang=en) - [Meet](https://support.vxt.co.nz/meet?hsLang=en) - [Admin](https://support.vxt.co.nz/admin?hsLang=en#main-content) - [Pages](https://support.vxt.co.nz/admin?hsLang=en#pages) - [Billing](https://support.vxt.co.nz/billing?hsLang=en) - [Call flows](https://support.vxt.co.nz/call-flows?hsLang=en#main-content) - [Steps](https://support.vxt.co.nz/call-flows?hsLang=en#steps) - [Voicemail inboxes (Discontinued)](https://support.vxt.co.nz/voicemail-inboxes-discontinued?hsLang=en) [![scarlet](https://support.vxt.co.nz/hubfs/scarlet.svg "scarlet")](https://www.vxt.ai) Email support at [support@vxt.co.nz](mailto:support@vxt.co.nz)