Diverting calls for your team

How to divert calls for your team

Follow these steps to set up call diversion for your teammates:

1. Navigate to Admin

• Navigate to Admin in the bottom left-hand corner of your screen.

2. Find phone numbers

• In the Admin menu, select Phone numbers.

3. Select the phone number you want to divert from

• Choose the specific phone number whose call flow you want to change.

4. Navigate to Calls

• Click on the calls option to access call settings.

5. Click on the call flow selector

• Under Active call flow, click on the call flow selector (it looks like a menu).

6. Select "Divert to phone number"

• Select Divert to phone number from the menu.

7. Enter the phone number you want to divert to

• Choose a contact, type in a number, or divert calls to one of your team phones.

Once completed, calls will be redirected as configured, ensuring that your team stays connected and available when needed.