---
title: Call queues for receptionists
description: In this article, we'll learn how to manage our call queue and transfer calls.
---

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# Call queues for receptionists

## A simple guide to managing incoming calls with your team using VXT’s call queues.

<iframe width="256" height="144.64" src="https://www.youtube.com/embed/OSix469N5H0?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen title="Using a call queue in VXT" style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;"></iframe>

 

Call queues in VXT are designed to help teams efficiently handle high volumes of incoming calls to a shared phone number. This video link walks you through[using a call queue](https://youtu.be/OSix469N5H0), including steps on how to [check in and out of a call queue](https://support.vxt.co.nz/call-queues-for-receptionists?hsLang=en), answer calls, and manage voicemail messages as part of a team.

 

⚠️ **Note:** If you're an administrator looking to set up or configure a call queue, refer to the [Call Queue Setup Guide.](https://support.vxt.co.nz/call-queue?hsLang=en)

 

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